Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Marcia Sena

Markham,Canada

Summary

Customer focused wellness professional who is tech-savvy, and passionate about integrative health, with a strong background in natural supplements, customer service, content creation, and social media for holistic health.

Overview

8
8
years of professional experience

Work History

Nutritionist

Health Planet
10.2023 - Current
  • Advise customers on supplement selection based on their unique health goals and needs.
  • Explain how products work, how to use them safely, and what benefits to expect.
  • Stay up-to-date on the latest health trends and product research to offer accurate, helpful advice.
  • Contributed to customer retention through attentive service and trust-building.

Naturopathic Graduate Assistant

Naturopathic Living Clinic
09.2023 - Current
  • Conducted brain scan sessions and explained the results to patients in a clear, helpful way.
  • Assisted in the development of educational content creation for the Clinic and Brain Health program.
  • Supported the development and implementation of the clinic's Brain Health Program.
  • Worked on wellness projects to boost patient engagement and care quality.

Customer Assistant

BMS Resources Supplement Store
10.2021 - 07.2023
  • Educated customers on natural health products, and maintained excellent service.
  • Processed in-store and online orders.
  • Created visually appealing product displays, and participated in store promotions.

Receptionist

Annex Naturopathic Clinic
05.2022 - 05.2023
  • Managed clinic communications and patient scheduling.
  • Supported marketing and social media outreach efforts.
  • Maintained online orders and updated online inventory of supplements and herbs.
  • Coordinated billing and insurance documentation.

Chemistry Analyst / Validation Chemist

Dynalabs at St. Louis, MO, USA
St. Louis, MO
02.2017 - 10.2019
  • Conducted quality control testing of pharmaceutical samples following FDA, cGMP, and USP guidelines.
  • Assisted in training new staff, and troubleshooting lab equipment to minimise downtime.
  • Specialized in HPLC method validations and preparation of laboratory solutions.

Education

Doctor of Naturopathy -

Canadian College of Naturopathic Medicine
Toronto, ON
05.2023

Bachelor of Science - Chemistry with an emphasis in Biochemistry

Lindenwood University
St Charles, MO, USA
12.2016

Skills

  • Customer service and patient care
  • Administrative support and organisation
  • Health and wellness education
  • Supplement and product knowledge
  • Knowledge of professional line supplements
  • Educational content creation
  • Social media marketing
  • Inventory management
  • Team collaboration
  • Communication and active listening
  • Nutrition counseling
  • Proficient with Canva, Shopify, and Microsoft platforms, G-Suite
  • Quality Control & GMP Practices
  • First aid and CPR

Volunteer Experience

Project Abroad / The Green Lion,

  • Volunteered at an orphanage and facilitated extra-curricular activities focused on teaching English to children.
  • Developed positive relationships with the children by teaching them various skills and building their confidence.
  • Collaborated with healthcare professionals in underprivileged hospitals.
  • Contributed to healthcare delivery in resource-limited settings.

Young Adults Leader

  • Led weekly group sessions, fostering personal development and community engagement.

Timeline

Nutritionist

Health Planet
10.2023 - Current

Naturopathic Graduate Assistant

Naturopathic Living Clinic
09.2023 - Current

Receptionist

Annex Naturopathic Clinic
05.2022 - 05.2023

Customer Assistant

BMS Resources Supplement Store
10.2021 - 07.2023

Chemistry Analyst / Validation Chemist

Dynalabs at St. Louis, MO, USA
02.2017 - 10.2019

Doctor of Naturopathy -

Canadian College of Naturopathic Medicine

Bachelor of Science - Chemistry with an emphasis in Biochemistry

Lindenwood University

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Marcia Sena