Marcia Scott
Richmond Hill,ON
Summary
Results-driven debt collector agent specializing in debt negotiation and customer relationship management. Demonstrated success in educating clients on debt resolution strategies and achieving timely payment collections. Strong active listening skills enhance client interactions and foster positive outcomes.
Overview
12
12
years of professional experience
Work History
Debt Collector Agent
Bill Gosling Outsourcing
Barrie, Ontario
01.2014 - 06.2026
- Contacted clients to discuss overdue accounts and negotiate payment arrangements.
- Maintained accurate records of client interactions and payment agreements.
- Utilized collection software to monitor account status and updates.
- Educated clients on debt resolution processes and potential consequences.
- Responded to inquiries regarding billing disputes and payment plans.
- Followed up on payment promises to ensure timely communication with clients.
- Engaged debtors in discussions about settlements on delinquent accounts.
Education
High School Diploma -
Toronto School of Business
Richmond Hill, ON11-1995
Skills
- Debt negotiation and collection software
- Account monitoring
- Client education and record keeping
- Customer relationship management
- Payment processing
- Active listening
- Call center operations
- Team collaboration
- Multitasking skills
Timeline
Debt Collector Agent
Bill Gosling Outsourcing
01.2014 - 06.2026
High School Diploma -
Toronto School of Business