Marcia McCormick
Stirling,Canada
Summary
Registered Nurse and clinical operations leader with 18+ years of experience delivering and optimizing end-to-end infusion experiences within Patient Support Programs (PSPs). Proven success leading multi-site infusion networks, serving as the primary escalation contact, and translating data into operational improvements that enhance patient, prescriber, and clinic experiences. Highly adaptable leader with a strong track record in remote environments, system adoption, and organizational change.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Field Nurse / Clinic Lead / Health & Safety Ambassador
Cencora
06.2009 - Current
- Delivering specialty infusion and injection therapies across Oncology, Rare Disease, and Biologic programs.
- Coordinating directly with patients, caregivers, prescribers, and PSP case managers to ensure seamless, patient-centered infusion journeys.
- Served as Clinic Lead, supporting daily operations, inventory management, and protocol adherence.
- Providing patient and caregiver education on biologic therapies, adverse event recognition, and post-infusion expectations.
- Supporting PSP compliance through accurate documentation, reporting, and timely escalation of clinical concerns.
- Actively contributed to Health & Safety initiatives, providing education and presentations to staff.
- Impact:
- Supporting long-standing PSP programs with consistent patient satisfaction
- Maintaining high documentation accuracy and audit readiness
- Recognized as a trusted clinical resource for escalation support and staff mentoring
Interim Business Area Manager – Infusion Services
Cencora
04.2024 - 09.2025
- Provided clinical and operational leadership for 7 infusion clinics supporting multiple Patient Support Programs and specialty therapy portfolios.
- Served as the primary point of contact for PSP-related infusion inquiries and escalations, resolving time-sensitive clinical, scheduling, and access issues.
- Partnered closely with PSP leaders, scheduling teams, and clinic staff to design and optimize end-to-end infusion workflows, improving efficiency, continuity of service, and patient readiness.
- Established, monitored, and reported on PSP KPIs related to patient experience, clinic productivity, nurse utilization, documentation accuracy, and compliance.
- Designed and implemented training materials, SOPs, and standardized documentation to support consistent collaboration between PSP teams and clinical service providers.
- Led clinic audits and on-site assessments to ensure adherence to PSP protocols, manufacturer requirements, and provincial nursing standards.
- Supported clinic growth initiatives including new site identification, operational readiness, and staff onboarding.
- Reviewed and approved nurse timesheets, expenses, incident reports, and CAPAs, supporting continuous quality improvement.
- Collaborated with pharmaceutical partners and Key Opinion Leaders, contributing to client meetings and Quarterly Business Reviews.
- Traveled within territory to support clinic performance, audits, and stakeholder engagement.
- Impact (Representative Metrics):
- Oversight of 7 infusion clinics and multi-program PSP portfolios
- Supported hundreds of infusion visits monthly across specialty and rare disease therapies
- Reduced escalation resolution time through centralized issue management
- Improved audit readiness and documentation consistency across clinics
Education
Registered Nursing Diploma -
Sault College of Applied Arts and Technology
Sault Ste. Marie, ON01.2003
Crucial Conversations & Conflict Resolution - undefined
01.2025
LEAP Program - undefined
Cencora
01.2024
First Aid & CPR Instructor / Crisis Intervention Program - undefined
Canadian Red Cross
01.2003
Skills
- Patient support program management
- End-to-End Infusion Experience
- Design Infusion Clinic Operations (Remote & On-Site)
- Specialty & Biologic Therapies
- KPI Development, Monitoring & Reporting
- Escalation Management & Issue Resolution
- Training Materials, SOPs & Documentation
- Compliance, Audits & Quality Improvement
- Cross-Functional & Interdepartmental Collaboration
- Scheduling Optimization & Capacity Planning
Accomplishments
- Rapid Leadership Transition & Systems Adoption Quickly learned and operationalized multiple clinical, operational, and reporting systems to successfully fulfill the Interim Business Area Manager role, ensuring uninterrupted PSP and infusion operations during a period of change.
- Data-Driven Performance & Quarterly Reviews Compiled, analyzed, and presented Quarterly Business Reviews demonstrating program growth, KPI performance, and corrective actions in response to evolving PSP and market requirements.
- Top Provincial Team Engagement Achieved highest team engagement results in Ontario, supported by engagement survey outcomes, KPI attainment, and staff participation—reflecting strong leadership, communication, and trust within remote teams.
- Operational Stability Through KPI Excellence Maintained consistent achievement of key performance indicators across clinics through proactive monitoring, targeted coaching, and timely workflow adjustments.
Certification
- BLS – Level C with AED
- ACLS | PALS
- MS Nurse Professional (2022) – International Council of Nurses
- P.E.I.C.E.S
- Hospice Palliative Care Certificate Program (2012)
Timeline
Interim Business Area Manager – Infusion Services
Cencora
04.2024 - 09.2025
Registered Field Nurse / Clinic Lead / Health & Safety Ambassador
Cencora
06.2009 - Current
Crucial Conversations & Conflict Resolution - undefined
LEAP Program - undefined
Cencora
First Aid & CPR Instructor / Crisis Intervention Program - undefined
Canadian Red Cross
Registered Nursing Diploma -
Sault College of Applied Arts and Technology