MARCIA MACDONALD

• Company Overview: IMMIGRATION REFUGEE AND CITIZENSHIP
• Work Daily with GCMS with duties include data entry, adding dependents to applications, Integrated search, file transfers and sending correspondence.
• Participated in 2023 CR04 Time Study for centralizing CR04s.
• Participated in Project Rudolf 2023 which included meeting Clients in person, verifying Identification, handing out Permanent residence cards.
• Send outgoing correspondence, respond to emails.
• Verify languages and Education through various verification sites.
• Able to balance a combination of Work from Home and In office.
• Work with Kofax software to combine or split up documents
• File Rule 9 and 17 litigation
• Trained CR04s on all relevant tasks via teams
• Completed 12 months mandatory IRCC and Treasury board training
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Responsibilities include:

• Teaching Brazilian Jiu Jitsu and Self defense, and Yoga
• Coaching in competitions.
• Arranging travel for teams, competitors and coaches.
• Designing and sourcing gear and clothes, working with Canadian and International companies.
• General bookkeeping, including Invoicing and processing customer payments.
• Customer service including Meeting and Greeting new Clients, providing information and tours and arranging trial classes.
• Provide feedback to students and parents. Ability to have difficult conversations.

• Company Overview: Sales and bookkeeping services
• Worked daily with Quickbooks, entering invoices and purchases. Maintained accounts payable.
• Reconciled bank reports, daily sales reports.
• Created Price quotes and assisted in Government funded projects for Northern Communities.
• Assisted creating the fall catalogue.
• Assisted customers on the phone and in person.
• Worked with Shopify.
• Created Large orders for First Nation communities.
• Worked Daily with Canada Post online, shipping, receiving, tracking and creating claims on missing items.

• Responsible for the day to day operations of the boutique
• Include merchandising, inventory, sales and customer relations
• Assisting clients with fashion choices and creating a pleasant atmosphere
• Attended many product knowledge and sales classes
• Assisted in creating looks for social media
• Created looks for fashion shows and tv interviews

• Delivered an exceptional level of service to each customer by listening to concerns
• Answered phone calls, booked appointments and arranged wedding appointments
• Maintained a high end boutique with visual merchandising, inventory, and creating customer loyalty
• Attended trade shows for fashion, giftware, and perfumes
• Arranged appointments with showrooms which included mapping out efficient routes and allowing appropriate timelines

• Maintained showroom and inventory levels
• Created customer loyalty and recruited, hired and trained employees
• Offered direction and constructive feedback to motivate team members
• Key buyer for home accessories and housewares