Marcia-Lynn Hart

I have worked as Security dispatcher for over twenty years, monitoring security systems and reporting incidents to ensure the safety of the premises and have expertise in the following items:

• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Monitored security systems and reported incidents to ensure safety of premises.
• Assisted in dispatching security personnel to respond to emergencies.
• Maintained accurate logs of all communication and incidents for record-keeping.
• Provided support in managing access control for sensitive areas within facility.
• Learned protocols for emergency response and crisis management procedures.
• Collaborated with team members to enhance operational efficiency during shifts.
• Adapted quickly to new technologies and tools used in security operations.
• Participated in ongoing training sessions to improve knowledge of security practices.
• Operated and monitored fire alarm and security CCTV systems to maintain building safety.
• Contacted police, fire and ambulance in emergency situations to coordinate proper response.
• Leveraged two-way radio or telephone to dispatch security officers or other personnel.
• Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
• Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
• Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
• Enhanced security response times by efficiently dispatching officers to incidents and alarms.
• Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
• Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
• Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
• Assisted in emergency situations, coordinating resources and providing critical information to first responders.
• Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
• Studied building floor plans to give directions and provide accurate information.
• Assisted in the creation of comprehensive incident reports, detailing all relevant information for further analysis and resolution.
• Received emergency and non-emergency calls to dispatch security service and medical assistance.
• Streamlined the information-sharing process with external agencies such as the police department during collaborative operations.
• Responded to 50 or more calls per day to execute service or requests for emergency and routine assistance.
• Prepared detailed incident reports to facilitate appropriate follow-up.
• Collaborated closely with supervisory staff to address any issues or concerns related to dispatcher performance or procedural compliance promptly and effectively.
• Assisted callers in emergency situations with appropriate information and support.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Relayed the latest information to first responders via electronic means, telephone calls, and radio responses.
• Completed appropriate forms and radio announcements for police department needs, such as BOLO requests.
• Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
• Operated emergency response systems to update and retrieve up-to-date information for first responders.
• I have participated in ongoing training sessions to enhance my understanding of security practices and maintain my First Aid certification.

• Supervised daily security operations, ensuring compliance with safety protocols and procedures.
• Trained and mentored a security staff of twenty, enhancing team performance and cohesion.
• Developed and implemented security plans tailored to specific events or high-risk situations.
• Conducted regular inspections of premises to identify vulnerabilities and recommend improvements.
• Collaborated with law enforcement agencies to ensure effective communication during incidents.
• Conducted regular patrols of the facility to detect and deter security threats.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Coordinated with security personnel or other departments to establish the safety of visitors and staff.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
• Developed and implemented strategies to prevent and respond to security incidents.
• Successfully managed incident response operations during critical situations, ensuring staff and visitors' safety and minimizing potential damage to company property.
• Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
• Collaborated with management to develop security policies and procedures.
• Screened vendors and contractors before granting access to restricted areas within the mall.
• Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
• Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems and situational awareness techniques during routine operations.
• Monitored and approved access control systems for accessibility to authorized personnel.
• Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
• Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
• Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
• Enhanced the team's response time to security incidents by implementing a streamlined communication protocol.
• Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
• Increased security awareness among staff with comprehensive training sessions.
• Coordinated security operations during high-profile events, ensuring a safe environment for attendees and participants.
• Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
• Streamlined visitor check-in processes, enhancing the efficiency of entry and exit procedures.
• Conducted detailed investigations into security breaches, providing critical insights that informed future prevention strategies.
• Facilitated collaboration between different departments to ensure a cohesive security strategy across the organization.
• Fostered a culture of continuous improvement among security staff through regular feedback and performance reviews.
• Responded swiftly to security incidents and effectively resolved security issues.
• Supervised a team of ten security personnel during a shift.
• Monitored and maintained CCTV and access control systems to protect personnel and assets.
• Kept team compliant with security protocols and appearance standards.
• Investigated and resolved security breaches to protect the organization and corporate assets.
• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
• Coordinated protective service operations with other emergency response agencies.
• Collaborated with senior management to develop and implement strategies to mitigate security risks.
• Managed security policies and procedures to promote the safety and security of personnel and assets.
• Cultivated relationships with external security vendors to make additional security resources available if necessary.
• Established and maintained close working relationships with local law enforcement officers.
• Coordinated with IT personnel regarding the security of digital assets and information systems.