Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcia Kelly

Mississauga,Ontario

Summary

Attentive individual with superior cleaning skills thanks to working over 10 years in healthcare and hospitality Industry. Reliable and dedicated with physical stamina to stand for long periods of time. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Poses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

18
18
years of professional experience

Work History

Seasonal Housekeeping Room Attendant

Lake Okanagan Resort Hotel
Kelowna
07.2022 - 10.2022
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Hospitality Service Worker

University of British Columbia
Vancouver
04.2023 - 09.2023

Cleaned guest room in a timely manner

Strip room of dirty linen and garbages.

Clean lobby and student work and meeting board room areas
Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture.
Make beds, change sheets and distribute clean towels and toiletries.
Attend to guests' requests for extra supplies.
Stock linen closets and other supplies' areas.

Sweep, mop and wash floor.

Housekeeping Room Attendant

Vancouver Coastal Health
Vancouver
08.2023 - Current
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Housekeeping Room Attendant

Holiday Inn
Toronto
01.2020 - 01.2021
  • Part-time
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

Housekeeping Room Seasonal (Part-time

Travelodge Hotel
Toronto
01.2020 - 01.2021
  • Seasonal Part-time
  • Responded to requests from patrons for linens and toiletries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Sorted, laundered and put away various laundry items.
  • Rotated linens in storerooms and replenished when supplies ran low.

Housekeeping/Room Attendant

Sheraton Hotel Toronto
Toronto
07.2010 - 08.2016
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Housekeeping Associate

William Osler Health System
Toronto
01.2015 - Current
  • Part-Time
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to requests from patrons for linens and toiletries.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Room Attendant

Biltmore Estate
North Carolina
11.2007 - 12.2008
  • Seasonal
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Checked appliances in guest rooms to determine good working order.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Sorted, laundered and put away various laundry items.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Housekeeper/Laundry Attendant

Half Moon Hotel
Montego Bay
08.2006 - 12.2008
  • Full-time
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Housekeeping/Assistant

Holiday Inn Sun spree
Montego Bay
01.2007 - 12.2008
  • Seasonal
  • Kept building entryway glass clean and polished for professional presentation.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Education

Skills

  • Customer service-focused
  • Dusting furniture
  • Vacuuming and sweeping
  • Sanitization procedures
  • Cleaning bathrooms
  • Restocking supplies
  • Linen replacement
  • Polishing surfaces

Timeline

Housekeeping Room Attendant

Vancouver Coastal Health
08.2023 - Current

Hospitality Service Worker

University of British Columbia
04.2023 - 09.2023

Seasonal Housekeeping Room Attendant

Lake Okanagan Resort Hotel
07.2022 - 10.2022

Housekeeping Room Attendant

Holiday Inn
01.2020 - 01.2021

Housekeeping Room Seasonal (Part-time

Travelodge Hotel
01.2020 - 01.2021

Housekeeping Associate

William Osler Health System
01.2015 - Current

Housekeeping/Room Attendant

Sheraton Hotel Toronto
07.2010 - 08.2016

Room Attendant

Biltmore Estate
11.2007 - 12.2008

Housekeeping/Assistant

Holiday Inn Sun spree
01.2007 - 12.2008

Housekeeper/Laundry Attendant

Half Moon Hotel
08.2006 - 12.2008
Marcia Kelly