Sophia Profit
San Bernardino
Summary
Dynamic customer experience professional with a proven track record at DriveTime Used Cars, excelling in client advocacy and exceptional communication. Enhanced customer satisfaction through personalized support and feedback implementation, while fostering engagement and loyalty. Skilled in training and coaching, I consistently drive performance improvements and operational efficiency.
Overview
22
22
years of professional experience
Work History
Customer Experience Guide
DriveTime Used Cars
06.2022 - Current
- Provided personalized support to high-value clients, leading to increased satisfaction rates and repeat business.
- Established rapport with customers through active listening skills, empathy, and understanding of their unique situations.
- Increased brand awareness by hosting interactive events, attracting new customers and retaining existing ones.
- Reduced wait times for customers by effectively managing queues, ensuring prompt assistance for all clients.
- Delivered outstanding customer experiences by actively listening to clients and resolving issues in a timely manner.
- Elevated customer engagement levels by regularly monitoring feedback and implementing necessary improvements.
Manager Trainee
Hertz Car Rental
05.2017 - 06.2022
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Achieved significant cost savings by optimizing resource allocation and closely monitoring budgetary constraints.
- Explained services and products to customers in friendly and engaging way.
- Provided mentoring and coaching to trainee managers, enhancing their leadership capabilities and overall job performance.
- Boosted sales performance by providing ongoing support and guidance to trainee managers in executing sales strategies.
Special Needs School Bus Driver
Student Transportation of America, STA
08.2015 - 05.2017
- Assisted in training new drivers on best practices for safely transporting special needs students in various settings.
- Safeguarded student welfare by promptly addressing medical emergencies or other concerns according to established protocols.
- Actively engaged with local community resources to stay informed about best practices related to special needs transportation and advocate for student access to services.
- Ensured student satisfaction by maintaining a clean, comfortable, and well-organized bus environment.
- Promoted positive relationships with students, fostering an inclusive atmosphere that respected each child''s unique needs.
Head of Physical Education Department
Cayman Islands Education Department
10.2003 - 08.2013
- Spearheaded initiatives aimed at promoting healthy lifestyles among students, faculty, and staff both inside and outside the classroom setting.
- Collaborated with other department heads to create interdisciplinary projects that connected physical education concepts to other subject areas.
- Actively participated in school-wide committees focused on improving overall educational experiences for students across various subject areas.
- Mentored new teachers within the Physical Education Department, offering guidance on best practices in teaching strategies and classroom management techniques.
- Developed a comprehensive safety protocol for all department activities to ensure the wellbeing of students and staff members during physical pursuits.
- Enhanced overall department performance by conducting regular evaluations, providing targeted feedback, and developing professional development opportunities for staff members.
- Planned and organized national adult trainings for various sports.
Education
Ph.D. - Forensic Psychology
Walden University
Minneapolis, MN05-2026
Skills
- Patience and composure
- Exceptional communication
- Training and coaching
- Performance tracking
- Client advocacy
- Feedback implementation
Languages
English
Native or Bilingual
Timeline
Customer Experience Guide
DriveTime Used Cars
06.2022 - Current
Manager Trainee
Hertz Car Rental
05.2017 - 06.2022
Special Needs School Bus Driver
Student Transportation of America, STA
08.2015 - 05.2017
Head of Physical Education Department
Cayman Islands Education Department
10.2003 - 08.2013
Ph.D. - Forensic Psychology
Walden University
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