Marcia Dennis
Etobicoke,Canada
Summary
Experienced in various administrative tasks, including preparing letters, reports, and staffing-related documents. Skilled at responding to inquiries and providing information to internal and external clients. High school graduate with a background in providing administrative support services, such as correcting correspondence, coordinating communications, filing documents, arranging meetings, and booking rooms.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Peer Support Worker
Workman Arts
01.2022 - 01.2023
- Participated in ongoing virtual training opportunities to stay current on best practices in mental health support services.
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
- Built trusting relationships with clients, offering guidance on how to best self-support themselves.
- Increased client engagement by actively listening and providing empathetic support during various virtual and in-person community art classes.
- Demonstrated integrity, respect and empathy to all participants.
- Enhanced group dynamics by facilitating peer support, fostering a safe and supportive environment.
Project Coordinator
African Women Acting
01.2020 - 01.2021
- Enhanced brand awareness by developing and executing strategic communication plans.
- Optimized website content for search engine visibility, leading to increased organic traffic from target audiences.
- Boosted social media presence with engaging content and consistent updates, growing followers and engagement rates.
- Collaborated with cross-functional teams to develop effective marketing materials that drove business growth.
- Coordinated high-impact events to promote company initiatives and strengthen stakeholder relationships.
- Produced internal communications for various projects including the Pavillion Afriques division of the Cannes Film Festival.
- Hired, managed, developed and trained summer student staff, established and monitored goals, conducted performance reviews for staff.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Scheduled and arranged the logistics of Zoom meetings by organizing virtual rooms, preparing documents and coordinating talent and participants.
- Co-wrote all components of business plan.
- Prepare various types of documents, such as letters, correspondence, reports, and other staffing-related documents using Microsoft Office Suite (such as Outlook, Word and Excel.
Consultant
Arts in the Park
01.2018 - 01.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and grantor to better understand customer needs and recommend appropriate solutions for community event.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Co-Chair
Queen’s Plate Steering Committee
01.2013 - 01.2018
- Delivered consistent results under tight deadlines through effective time management skills and prioritization techniques.
- Cultivated a positive workplace culture that fostered collaboration, engagement, and employee satisfaction across all departments in the organization.
- Organized regular progress meetings with team members to ensure alignment of goals, responsibilities, and expectations throughout each project lifecycle.
- Drafted committee Terms of Reference and Policies and Procedures documents.
Project Lead
Friends of Queen’s Plate Drive
01.2017 - 12.2017
- Founded community garden.
- Secured $2000 grant for community garden.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the community project lifecycle.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Facilitated clear communication (verbal and written) between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Negotiated with vendors to secure resources, optimizing community garden budget allocation.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Designed posters and flyers for community events and activities.
Workshop Facilitator
The Centre of Community Learning and Development
01.2013 - 07.2014
- Remained adaptable by modifying workshop content or delivery style in response to participant feedback, ensuring maximum relevance and effectiveness.
- Identified areas in need of improvement and implemented solutions.
- Facilitated dialogue between participants and program workers to provide best possible program.
- Conducted various workshops on gender based violence and self care topics.
- Planned and facilitated workshops in accordance with curricula, employing varied methods to maximize attendance and participation.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
Education
Visual Merchandising Arts Diploma -
Sheridan College
Sociology (Canadian Families) credits
Humber College
High School Diploma -
West Humber Collegiate Institute
Skills
- Excellent communication (written/oral) and interpersonal skills
- Computer proficiency in the use of the Microsoft Office Suite (such as Outlook, Word, Excel, PowerPoint, MS Teams
- Thinking things through
- Empathy development
- Referral assistance
- Collaborative approach
Certification
- 200+ hours Internship training, Women’s Habitat of Etobicoke (Shelter)
- Accessible Customer Service training, Accessibility for Ontarians with Disabilities
- Working Together: The Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act training, Ontario Human Rights Commission
- Suicide Prevention Training, Toronto Public Health
- Mental Health First Aid certification, Mental Health Commission of Canada
- Resource Information Retrieval and Referral training, 211
- Leadership Development training, Immigrant Women’s Integrated Program
- Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans Course on Research Ethics (TCPS2: Core) certification, York University
Languages
English
Full Professional
Awards
2018 Elizabeth Frye awardee
2021 Toronto Centre for Community Learning and Development’s Phenomenal Woman awardee
• Awarded Toronto Community Housing Certificate of Appreciation awardee
• 2021 Phenomenal Woman awardee
Timeline
Peer Support Worker
Workman Arts
01.2022 - 01.2023
Project Coordinator
African Women Acting
01.2020 - 01.2021
Consultant
Arts in the Park
01.2018 - 01.2018
Project Lead
Friends of Queen’s Plate Drive
01.2017 - 12.2017
Co-Chair
Queen’s Plate Steering Committee
01.2013 - 01.2018
Workshop Facilitator
The Centre of Community Learning and Development
01.2013 - 07.2014
Sociology (Canadian Families) credits
Humber College
Visual Merchandising Arts Diploma -
Sheridan College
High School Diploma -
West Humber Collegiate Institute
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