Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Marcia De Castro Barros

North York,ON

Summary

Experienced and enthusiastic professional with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

13
13
years of professional experience

Work History

Customer Feedback Management Consultant

Lufthansa InTouch
01.2023 - 10.2023
  • Managing all incoming customer relations regarding topics before, during and after travel with Lufthansa in writing or via telephone in line with customer relations procedures
  • Handling customer enquiries and claims from customers and debt collectors according to universal conventions, regulations, compensation policies and internal processes
  • Analyzing and understanding customer requests, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.), making decisions on the outcome of the claim, issuing claim amounts, and finally providing responses via written and/or outbound calling
  • Taking over particular tasks as assigned by Customer Feedback Management

Administrative Assistant

KEAN Real Estate Group Inc
12.2020 - 11.2022
    • Responding to client requests & queries via phone and email
    • Providing administrative support, including creating/updating the content for new listings and generating reports, presentations, policies, and general correspondence documents
    • Coordinating internal and external meetings and appointments and maintaining various data and contact lists of prospective clients
    • Facilitating the setup of new clients and systems access for new/existing tenants
    • Managing relationships with all owners and tenants
    • Supporting various projects with planning and scheduling to ensure success and follow through on company product development and growth initiatives.

Marketer - Intern

George Brown College
01.2020 - 04.2020
  • Reaching out to industry companies and completing a questionnaire with prospective strategy employers
  • Creating and designing a database of sensitive information/web content about recruitment/ hiring process and industry needs for the recruitment/ hiring process and industry needs for the Dean's office and Curriculum Development.
  • Creating a marketing plan to reach industry partnerships and providing feedback on program development
  • Monitoring high volume of email and incoming phone calls from industry and student activities

Administrative Assistant

Comercial Barros Ltda, Coronel Fabriciano
07.2010 - 04.2016
  • Providing ongoing secretarial support reporting to Executive Team and Human Resources, driving organizational success through the management of daily operations, transactions, and special projects in a fast-paced environment
  • Preparing payments and invoices of contractors and vendors by liaising with accounting departments and contracts
  • Preparing quarterly high-quality and consistent budgeting and finance reports and workflows, consistently submitting to specified meeting tight deadlines
  • Maintaining executive calendar, strategically coordinating meetings, special events, and travel arrangements
  • Writing, editing, proofreading and ensuring the accuracy of documents, spreadsheets, and correspondence, providing accurate, and error-free communications
  • Identifying safety issues and information in order to resolve high impact problems and claims based on relevant continuous improvement.

Education

Certificate, Marketing Management - Financial Services -

George Brown College
Toronto, ON
08.2020

Certificate, Project Management -

Centennial College
Toronto, ON
08.2019

BBA - Business Administration

University Center of East Minas Gerais
Brazil
06.2010

Skills

  • Advanced MS Office Suite
  • Client Administration
  • Planning & Organizing
  • Detail Oriented
  • Critical Thinking
  • Conflict Resolution
  • Documentation and Reporting
  • Schedule Management

Websites

Languages

English
Full Professional
Portuguese
Native/ Bilingual

Timeline

Customer Feedback Management Consultant

Lufthansa InTouch
01.2023 - 10.2023

Administrative Assistant

KEAN Real Estate Group Inc
12.2020 - 11.2022

Marketer - Intern

George Brown College
01.2020 - 04.2020

Administrative Assistant

Comercial Barros Ltda, Coronel Fabriciano
07.2010 - 04.2016

Certificate, Marketing Management - Financial Services -

George Brown College

Certificate, Project Management -

Centennial College

BBA - Business Administration

University Center of East Minas Gerais

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Marcia De Castro Barros