Marcia Bowler

• Answer phone calls, front counter inquiries, deal with members of the public, taking complaints and concerns, conflict resolution
• Respond effectively to sensitive inquiries or complaints
• Process municipal tags and provincial tickets. This includes data-entering, tracking, filing, and updating tickets in the Omnigo Database
• Tracking life-cycle of tags and tickets, including payments
• Process unpaid municipal tickets into Provincial rewrite tickets.
• Perform complaint dispatching via radio and phone to appropriate officers
• Update office policies and manuals
• Manage HotSpot paid parking program, implement signage placement for Town of Sylvan Lake
• Town of Sylvan Lake HotSpot Liaison
• Support/assist Town of Sylvan Lake departments and Sylvan Lake Residents with HotSpot Administration/Communication
• Provide information to general public regarding Municipal Bylaws and policies
• Receive, review, and reply to parking appeals as the Parking Adjudicator
• Active Commissioner of Oaths
• Order office supplies
• Process vehicle-for-hire applications
• Interview and select Seasonal Bylaw Officers
• Provide Support/training to Seasonal Bylaw Officers
• Organize and keep stock of Officer Equipment/uniform inventory
• Work effectively with other organizations and agencies in and around Sylvan Lake and local RCMP
• Receive electronic payment at front counter for Criminal Record Check services supplied by RCMP and cat trap rentals
• Sit on Emergency Response Committee for Town of Sylvan Lake

• Answer phone calls, front counter inquiries, deal with members of the public, taking complaints and concerns, conflict resolution
• Respond effectively to sensitive inquiries or complaints
• Process municipal tags and provincial tickets. This includes data-entering, tracking, filing, and updating tickets in the Omnigo database.
• Tracking life-cycle of tags and tickets, including payments.
• Perform complaint dispatching via radio and phone to appropriate officers.
• Update office policies.
• Provide information to general public regarding Municipal Bylaws and policies.
• Order office supplies
• Process vehicle-for-hire applications.
• Interview and Selection of Seasonal Bylaw Officers
• Provide Support/training to Seasonal Bylaw Officers for their 5 month season
• Organize and keep stock of Officer Equipment/uniform inventory
• Work effectively with partnering organizations and agencies in and around Sylvan Lake/ local RCMP
• Receive electronic payment at front counter for Criminal Record Check services supplied by RCMP and Cat trap Rentals
• On the OHS committee for a one year term
• Commissioner of Oath Appointment through Municipal Office

Generate and monitor 200+ volunteer files including reference follow up, interviews and criminal record checks

• Create Volunteer Teams, Train & Communicate with volunteers
• Utilize database software (Planning Centre)
• Schedule 100+ volunteers per month
• Directly supervise 25 volunteers weekly
• Facilitate workshops (15-100 people)
• Work daily with MS word, MS Excel, MS Outlook
• Communicate and support volunteers with social media including; Facebook, email and Planning Centre on a weekly basis
• Welcome new families on Sunday Mornings
• Help new families navigate the KidCheck program

• Transcription services provided to Law Office
• Transcription services provided to the Royal Canadian Mounted Police

• Supervise level 3 position
• Provincial Court/RCMP Liaison
• Accounts Payable
• Data entry on Federal police databases
• Answer phones, police radio and front counter
• General administrative duties
• Organize annual RCMP Regimental ball

• General administrative duties
• Data entry on Federal Police databases
• Draft court documents, information, subpoenas etc
• Answered front counter, telephones and police radio