Summary
Overview
Work History
Education
Skills
Timeline
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Marcia Atkinson

Oshawa,ON

Summary

High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.

Enthusiastic Cashier with seven years of experience helping customers complete transactions. Talented at fielding customer questions, providing recommendations and ringing up on POS cash register. History of increasing sales by promoting current deals.

Versatile cashier with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

21
21
years of professional experience

Work History

Cashier Supervisor

Oneil’s Wholesale and Haberdashery
01.2015 - 12.2023
  • Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Maintained checkout lines with strong maintenance and cleaning procedures, directing teams to use downtime efficiently to keep products stocked and faced.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Cleaned and organized store, including checkout desk and displays.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Monitored areas for security issues and safety hazards.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Built positive relationships with customers to increase repeat business.
  • Mentored new sales associates to contribute to store's positive culture.
  • Quickly and accurately counted drawers at start and end of each shift.

Nurse Assistant

Shiela’s Nursing Home
03.2008 - 06.2015
  • Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
  • Promoted a culture of safety within the healthcare facility by promptly reporting any concerns or hazards observed during daily duties.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Contributed to infection control efforts through strict adherence to hygiene protocols and diligent cleaning practices.
  • Educated patients on proper post-discharge care instructions, promoting long-term health outcomes.
  • Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
  • Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
  • Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Followed directions of licensed nurses to administer medications and treatments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Customer Service Representative /Head Cashier

Eddie’s Grocery Store
02.2003 - 12.2007
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided information to customers regarding Kmart's charge card and loyalty program and helped to open and activate new accounts.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

High School Diploma -

Balaclava High School
Jamaica
07.1993

GED -

Balaclava Primary School
Jamaica
06.1988

Skills

  • Sales techniques
  • POS systems
  • Quality assurance
  • Merchandising
  • Team Leadership
  • Customer service
  • Store merchandise stocking
  • Cash balancing
  • Basic math skills
  • Inventorying products
  • Cash register systems
  • Currency counting
  • Multi-tasking ability
  • Coupons and gift cards
  • Payment collection
  • Credit card processing
  • Wire Transfers
  • Product restocking
  • Payment processing
  • Cash register skills
  • Refunds and exchanges
  • Identification checks
  • Purchase assistance
  • Check cashing

Timeline

Cashier Supervisor

Oneil’s Wholesale and Haberdashery
01.2015 - 12.2023

Nurse Assistant

Shiela’s Nursing Home
03.2008 - 06.2015

Customer Service Representative /Head Cashier

Eddie’s Grocery Store
02.2003 - 12.2007

High School Diploma -

Balaclava High School

GED -

Balaclava Primary School

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Marcia Atkinson