Marci Thom
Thousand Oaks
Summary
Experienced esthetician, lash artist, receptionist and store manager with a passion for the beauty, health and wellness industry. Skilled in providing high-quality services, managing operations and delivering exceptional customer service.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
Esthetician
Self-employeed
Camarillo
09.2013 - Current
- Ensured that high-quality service was provided to every client at all times.
- Performed lash extensions, classic and volume sets, as well as lash lifts for clients.
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Trained new lash technicians on proper application of eyelash extensions.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Networked with local contacts to optimize business opportunities for eyelash business.
- Cleaned and sanitized work area between each client appointment.
- Demonstrated knowledge of different types of lashes available for application.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Created a welcoming atmosphere for clients by providing excellent customer service.
- Provided thorough consultations to clients on lash services and products.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Educated clients on skin care procedures and products.
- Attended continuing education courses related to esthetics industry advancements.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Recommended home care regimen for desired results.
- Promoted skincare products to clients according to specific needs, boosting overall revenue.
- Provided makeup services for weddings, proms and other special events.
- Applied makeup to clientele to cover imperfections and create new looks.
- Consulted with clients about desired look or color palette prior to application process.
- Provided facials, waxing, and other skincare treatments to clients.
- Demonstrated proficiency in providing skin care treatments, such as facials, chemical peels and microdermabrasion.
Group Fitness Instructor
Jazzercise
Thousand Oaks
09.2014 - 09.2017
- Developed engaging choreography for diverse fitness levels to enhance participant experience.
- Demonstrated proper techniques for all exercises, stretches, and warm-up activities.
- Assisted with set up and break down of equipment before and after each session.
- Instructed group classes in a variety of aerobic formats including dance aerobics, and strength training.
- Created a safe environment where students can learn without fear of criticism or judgment.
- Instructed students in the basics of various dance styles such as ballet, jazz, hip-hop, tap and contemporary.
- Motivated students by providing positive reinforcement when appropriate.
Barre Instructor
Pilates Body Art
Camarillo
02.2016 - 09.2016
- Developed engaging barre class formats to enhance participant experience and retention.
- Facilitated group classes while ensuring a supportive and inclusive environment for all participants.
- Adapted routines to accommodate varying fitness levels, ensuring all clients could participate effectively.
- Implemented safety protocols to maintain a secure and welcoming studio environment for clients.
- Created an inviting and inspiring atmosphere within the studio that promoted wellness and fitness.
- Educated clients on the benefits of barre exercise in order to promote wellness practices.
Licensed Manicurist
Self-employeed
Westlake Village
07.2002 - 06.2014
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Built repeat client base to increase profits and stabilize cash flow.
- Introduced signature services, acrylics, and gel tips to increase overall sales.
- Kept work area clean and sanitized tools between customers per state regulations.
- Inspected finished nails for any imperfections before presenting them to the client.
- Greeted customers upon arrival for their appointments in a friendly manner.
- Educated clients on proper nail care and the use of appropriate products to maintain healthy nails.
- Demonstrated knowledge of product ingredients and recommended products based on individual needs.
- Developed strong relationships with clients to maximize repeat business opportunities.
- Communicated effectively with co-workers to ensure smooth running of daily operations.
Key Holder
White House Black Market
Thousand Oaks
06.2010 - 05.2011
- Assisted in cash handling processes, including daily cash reconciliation and deposit preparation.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted in general housekeeping to maintain store image.
- Verified accuracy of register tills at beginning and end of shift.
- Ensured store was opened and closed in a timely manner according to company policies.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Partnered with store leadership team to learn and understand management processes and reports.
Beauty Advisor
Macy's
Thousand Oaks
01.2009 - 09.2009
- Provided personalized product recommendations based on thorough knowledge of cosmetics.
- Participated in promotional events to enhance customer engagement and brand visibility.
- Assisted customers in selecting beauty products suited to their individual needs.
- Supported sales initiatives by sharing product benefits and application techniques.
- Engaged customers through tailored beauty consultations and makeovers.
- Developed customer relationships through follow-up communications and loyalty programs.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
Salon Receptionist
Changes Beauty Salon
Simi Valley
01.2002 - 09.2002
- Coordinated client appointments to optimize salon scheduling and improve service efficiency.
- Responded to phone inquiries promptly, providing information about services and products offered.
- Facilitated communication between clients and stylists to enhance service delivery and satisfaction.
- Welcomed clients warmly, creating a positive first impression upon arrival at the salon.
- Handled client complaints professionally, resolving issues to maintain customer satisfaction.
- Oversaw the cleanliness of the salon facility to ensure it was presentable at all times.
- Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
- Advised customers on beauty treatments, services and products.
Assistant Store Manager
Vans
Thousand Oaks
08.1999 - 05.2000
- Trained new staff on store policies and customer engagement techniques to enhance service quality.
- Executed visual merchandising strategies to optimize product displays and increase customer interest.
- Fostered a welcoming environment, engaging customers to enhance their shopping experience.
- Supervised a team of stock associates and provided guidance on stocking, merchandising, and customer service.
- Oversaw daily operations including opening, closing duties, cash handling, returns, exchanges, restocking shelves.
- Adhered strictly to loss prevention measures when handling money or merchandise.
- Trained staff on proper use of point-of-sale systems and store policies regarding payment processing methods.
Education
High School Diploma -
Westlake High
Westlake Village, CA06-1997
Skills
- Lash extension application
- Skincare consultation
- Makeup application
- Client education
- Sanitation practices
- Customer relationship management
- Attention to detail
- Customized skincare plans
- Team collaboration
- Bridal makeup expertise
- Skincare treatments
- Client needs assessment
- Effective communication
- Dermaplaning
Certification
Manicuring
Timeline
Barre Instructor
Pilates Body Art
02.2016 - 09.2016
Group Fitness Instructor
Jazzercise
09.2014 - 09.2017
Esthetician
Self-employeed
09.2013 - Current
Key Holder
White House Black Market
06.2010 - 05.2011
Beauty Advisor
Macy's
01.2009 - 09.2009
Licensed Manicurist
Self-employeed
07.2002 - 06.2014
Salon Receptionist
Changes Beauty Salon
01.2002 - 09.2002
Assistant Store Manager
Vans
08.1999 - 05.2000
High School Diploma -
Westlake High