Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marci Griffis

Calgary,AB

Summary

Hardworker customer service provider motivated to maintain customer satisfaction and contribute to company success.

Overview

3
3
years of professional experience

Work History

Library Assistant

Peregrino
Queretaro , Mexico
12.2022 - 07.2023
  • Created purchase orders for suppliers based on customer requirements.
  • Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
  • Organized shipments for delivery to customers in a timely manner.
  • Trained new staff members on customer service processes and procedures.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.
  • Maintained database of customer orders, tracking progress from receipt through delivery.
  • Answered customers' questions about products, prices and availability.

Bilingual Telemarketing Agent

Herbalife Nutrition International
Queretaro , Mexico
01.2022 - 12.2022
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Placed orders for members over the phone.

Nanny

Niñeras.com
Queretaro, Mexico
01.2020 - 01.2022
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Cooked nutritious meals to promote healthy diet and nutrition.

Education

Some College (No Degree) - Dietitian

University of Guadalajara
Mexico

Skills

  • Problem-Solving Skills
  • Active Listening
  • Flexible and Adaptable
  • Client Relationship Management

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Library Assistant

Peregrino
12.2022 - 07.2023

Bilingual Telemarketing Agent

Herbalife Nutrition International
01.2022 - 12.2022

Nanny

Niñeras.com
01.2020 - 01.2022

Some College (No Degree) - Dietitian

University of Guadalajara

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Marci Griffis