Marci Brisebois

• Fostering relationships with administration staff with a team goal of providing the best customer experience
• Processing of both group and single contributions
• Processing of member application forms
• Processing of interfund transfers of client/member assets
• Processing of cash withdrawals and transfers between registered plans from/to other financial institutions
• Completion of Cheque review and mailing
• Preparation of member disclosures and taking appropriate action at default stage

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.

• Offered high volume customers with top notch, personal service and polite support

• Balanced and organized cash register by handling cash, counting change and storing coupons

• Greeted customers, helped locate merchandise and suggested suitable options

• Approached browsing customers to initiate conversations to determine buying preferences

• Reviewed and resolved differences between accounting information and cash drawer

• Processed POS transactions, including cash and credit purchases or refunds.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.

• Identified and resolved problems through root cause analysis and research.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Queried databases for information needed for report processing.
• Validated results and performed quality assurance to assess accuracy of data.
• Conducted workplace compliance training to reduce liability risks and operate effectively.