Marchelle Owen

· Provide administrative and program support to Wraparound Facilitators in the coordination and delivery of services

· Prepare, organize, and maintain client case files and documentation in compliance with confidentiality and HIPAA requirements

· Support client access to services through scheduling, coordination, and communication with families and community partners

· Assist clients and families with court-related appointments by providing coordination and a supportive presence

· Create individualized support materials, resources, and projects for facilitators based on youth and family needs

· Assist with preparation of reports, progress documentation, and accurate data entry

· Maintain organized office systems, files, and databases; manage program inventory and supplies

· Support facilitators with meeting logistics and documentation

· Establish and maintain effective working relationships with staff, clients, and community partners

• Served as Cultural Competency Coordinator, assisting in planning, coordination, and implementation of Behavioral Health initiatives and projects
• Tracked staff training completion and maintained compliance documentation
• Developed and implemented staff trainings aligned with state and regulatory guidelines
• Developed training materials and resources to strengthen staff skills and service delivery
• Collaborated with leadership to identify training needs and enhance learning outcomes
• Developed and distributed a monthly program newsletter to communicate updates and training opportunities
• Supported onboarding by preparing documentation, materials, and program information for new employees
• Maintained organized program records and documentation
• Assisted with Friday Night Live youth program activities and community engagement efforts
• Coordinated cross-departmental projects, timelines, and communication to support program objectives

• Developed and maintained efficient programming schedules for radio shows and events.
• Collaborated with technical teams to troubleshoot software and hardware issues, ensuring smooth operations.
• Assisted in the creation of content for on-air segments, enhancing listener engagement and program quality.
• Streamlined processes for audio editing and production, leading to improved turnaround times for broadcasts.
• Monitored broadcast quality and compliance, ensuring adherence to industry standards.
• ·Broadcast local and county-wide events live on air
• Mentored junior programmers by providing guidance on best practices and troubleshooting techniques, promoting continuous learning within the team.
• Worked closely with clients to gather requirements and provide recommendations for optimal solutions tailored to their needs.
• Managed day-to-day responsibilities while supervisors were out of the facility.

· Assisted in planning, coordination, implementation, and monitoring of a state-funded public health grant program

· Maintained detailed program documentation, tracking logs, and records to support state reporting, audits, and compliance

· Prepared agendas, meeting materials, official minutes, and follow-up documentation for coalition and stakeholder meetings

· Tracked program activities, deliverables, timelines, and outcomes to ensure alignment with grant requirements

· Assisted with preparation of bi-annual and periodic progress reports required by the state

· Supported budget tracking, resource documentation, and financial/statistical recordkeeping to ensure expenditures aligned with approved grant activities

· Coordinated communication between program staff, coalition members, and community partners

· Supported community outreach, public education, and media campaigns related to tobacco and nicotine prevention

· Assisted with development of outreach materials and awareness messaging

· Covered Program Coordinator responsibilities during absences, ensuring continuity of operations and reporting

• Performed clerical, secretarial, and administrative duties supporting multiple Public Health programs
• Managed and maintained confidential client and patient records in compliance with regulatory and confidentiality requirements
• Developed filing and record systems that improved document retrieval speed and accuracy
• Prepared patient charts, pre-admissions, and consent forms as necessary
• Coordinated scheduling for meetings, clinics, and appointments, improving patient flow and reducing wait times
• Processed incoming communications and directed inquiries to appropriate departments
• Managed office supplies inventory, ensuring availability and timely procurement
• Assisted staff with documentation, forms, and program support tasks
• Trained new staff and clerks on clinic protocols and electronic health record (EHR) systems
• Coordinated appointment scheduling, improving patient flow and reducing wait times.
• Trained new staff on CAIR (California Immunization Registry),clinic protocols, contributing to cohesive teamwork among staff members.

• Performed clerical, secretarial, and administrative duties
• Managed and maintained confidential client and patient records in compliance with regulatory and confidentiality requirements
• Developed filing and record systems that improved document retrieval speed and accuracy
• Prepared patient charts, pre-admissions, and consent forms as necessary
• Coordinated scheduling for meetings, clinics, and appointments, improving patient flow and reducing wait times
• Processed incoming communications and directed inquiries to appropriate departments
• Managed office supplies inventory, ensuring availability and timely procurement
• Assisted staff with documentation, forms, and program support tasks
• Trained new staff and clerks on clinic protocols and processes

• Provided front-office administrative support in a newly established medical clinic, assisting with clinic start-up and operational readiness prior to opening to patients
• Performed data entry and maintained patient records using electronic health record (EHR) systems in compliance with HIPAA requirements
• Supported clinic set-up and workflow implementation, including administrative processes, documentation systems, and office procedures
• Assisted with scheduling, intake processes, and coordination of patient services
• Performed administrative, financial, and service-related functions to support daily clinic operations
• Worked directly with the Clinic Manager, CEO, and Primary Care Physician to support operational planning and strategies to improve patient care
• Assisted in training and onboarding new staff on administrative procedures, policies, and performance expectations

• Supported daily warehouse and logistics operations in a regulated federal environment
• Operated forklifts and pallet jacks to safely transport materials within the warehouse
• Sorted and organized incoming shipments to optimize inventory management processes
• Maintained accurate inventory records, logs, and documentation to ensure compliance and timely restocking
• Verified incoming and outgoing shipments against documentation and packing lists
• Coordinated shipments, transfers, and storage of materials and equipment
• Utilized inventory systems and tracking processes to monitor stock levels
• Followed established safety procedures and operational protocols for handling materials and equipment
• Trained new team members on safety protocols and proper handling techniques
• Assisted with inspections, reporting, and operational readiness activities
• Worked collaboratively with team members and supervisors to support mission requirements