March Brown
Oshawa,ON
Summary
Enthusiastic historical enthusiast, bringing strong background with over 15 years of diverse leadership experience across various sectors, skilled in office administration, team leadership, and organizational management. Hard-working with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
15
15
years of professional experience
Work History
Transit Operator
Toronto Transit Commission
01.2024 - Current
- Safeguarding Toronto's transit system, ensuring timely and secure commutes.
- Expertly navigating city routes and schedules.
- Effectively resolving passenger inquiries with empathy.
- Strictly adhering to safety protocols.
- Conduct detailed pre-trip inspections to ensure vehicle safety.
- Efficiently manage schedule adherence, minimizing delays.
- Achieve excellent on-time performance, exceeding operational targets.
- Assist passengers with special needs, ensuring accessible travel for all.
- Meticulously monitor and report vehicle maintenance needs, ensuring operational excellence.
Usher
Toronto Blue Jays
01.2022 - Current
- Maintaining comprehensive records of incidents at Toronto Blue Jays games.
- Ensuring safety and compliance with stadium regulations
- Collaborating with security and event staff.
- Actively contributing to a positive fan experience.
- Effectively resolves fan complaints, enhancing game day experience and safety.
- Applies knowledge of Rogers Centre policies to maintain order and fan enjoyment.
- Passionately assists and directs fans, ensuring a memorable visit to Rogers Centre.
Service Manager/Office Manager
Auto Service Finance Centre
01.2014 - 01.2024
- Managed operational budget, including payroll, benefits, and taxes.
- Supervised and scheduled staff, fostering a collaborative environment.
- Oversaw customer interactions, troubleshooting and providing timely information.
- Streamlined office operations, enhancing team efficiency and customer satisfaction.
- Cultivated a strong team ethos, reducing staff turnover by 50%.
- Implemented innovative customer service protocols, increasing satisfaction by 25%.
- Optimized operational workflows, cutting costs by 15% while maintaining service quality.
- Elevated service quality, achieving top-tier customer reviews consistently.
Department Manager
Canadian Tire
01.2012 - 01.2014
- Organized store operations, supervising and allocating responsibilities to staff while supporting them to achieve maximum performance
- Prepared and oversaw the store's budget to ensure minimum expenditure and efficiency of resources
- Promoted customer loyalty by delivering exceptional service to handle questions and provide details and care of merchandise for optimal customer satisfaction
- Coordinated with coworkers and managers to resolve complex and high-level customer service issues and volume demands
- Proactively inspected areas in the store to resolve any issues before peak times
- Keep abreast of market trends to determine the need for improvements in the store and target key demographics.
Assistant Finance Manager
The Loan Arranger
01.2010 - 01.2012
- Responded to customer requests via telephone and email and effectively answered questions and inquiries through the Cams Dealer system
- Assisted the Manager in creating and regularly monitoring the department's operational budget
- Coached, mentored, and motivated team members to help drive sales while delivering exceptional customer service
- Acted as the liaison and partner between customers, sales associates, and leadership teams
- Studied market research and trends to stay current on new and existing products, deliver promotional strategies and programs, and forecast customer demand, potential sales volumes, and competitor sales.
Campaign Manager
Case
01.2009 - 01.2011
- Developed a new process for employee evaluation, which resulted in marked performance improvements
- Provided exemplary customer service: created first contact with potential customers, set appointments with salespeople and potential leads, led call campaigns, and built client loyalty and relationships
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Created integrated marketing campaigns based on market segments to gain new customers and build repeat business, compiling regular reports of campaign performance and results to improve future campaigns.
Education
Bachelor of Arts - History
Lakehead University
Thunder Bay, ON01.2023
Certificate - Fire Service Technician
Durham College
Oshawa, ON12.2015
High School Diploma -
Elizabeth Wyn Wood Secondary Alternate
Nepean, ON05.2008
Skills
- Office Administration
- Computer proficiency
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Staff Management
- Data Analytics
Timeline
Transit Operator
Toronto Transit Commission
01.2024 - Current
Usher
Toronto Blue Jays
01.2022 - Current
Service Manager/Office Manager
Auto Service Finance Centre
01.2014 - 01.2024
Department Manager
Canadian Tire
01.2012 - 01.2014
Assistant Finance Manager
The Loan Arranger
01.2010 - 01.2012
Campaign Manager
Case
01.2009 - 01.2011
Bachelor of Arts - History
Lakehead University
Certificate - Fire Service Technician
Durham College
High School Diploma -
Elizabeth Wyn Wood Secondary Alternate