Summary
Overview
Work History
Education
Languages
Timeline
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Marcelo Montoya

Verdun

Summary

Experienced legal professional with over five years of practice in legal and regulatory roles, particularly in extrajudicial contexts, within a professional regulatory body and an academic human rights legal clinic. In my current position, I am responsible for the management of complex legal files related to the Professional Code, the drafting of legal opinions, the coordination of disciplinary proceedings, and the provision of support to governance structures.

I have developed recognized expertise in legislative monitoring, regulatory analysis, and legal drafting, supported by a strong command of administrative processes involving confidential and sensitive matters.

Holding a degree in international law with a specialization in Indigenous rights, I am distinguished by my rigor, my ability to communicate legal concepts with clarity, and my professionalism in interactions with members, legal counsel, and stakeholders in the healthcare sector.

Overview

8
8
years of professional experience

Work History

Legal Technician

OTIMROEPMQ
03.2024 - Current
  • Contribute to legislative, regulatory, and jurisprudential monitoring;
  • Assist in the preparation of legal opinions and other legal documents;
  • Support the regulatory processing of matters arising under the Professional Code;
  • Coordinate logistics for disciplinary council activities and act as hearing clerk, as needed;
  • Prepare documents related to individual decisions (including the imposition of refresher training, limitations, suspension, or revocation of the right to practice);
  • Provide support to committee or board members under the department’s authority (complaint review, ethics and deontology investigations, disciplinary council, access to information and privacy committee);
  • Ensure administrative and operational support for departmental files and carry out any other required tasks;
  • Handle cases of illegal practice: conduct preliminary fact-finding and, where applicable, initiate legal proceedings for penal infractions;
  • Draft legal articles for professional journals in the health sector.

Customer Relations Specialist/ Complaint Management Team

Rogers Communications Inc.
01.2020 - 03.2024
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Created reports summarizing customer data for management review.
  • Handling emergency situations with composure and calm
  • Handling potential complaints to the Canadian Radio-television and Telecommunications Commission (CRTC) and find common ground between customer requests and my employer.
  • Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.

Legal Case Manager/Legal Technician

International Clinic for the Defense of Human Rights of UQAM
01.2020 - 01.2024
  • Reviewed relevant laws, regulations and precedents in order to provide accurate advice or recommendations on legal matters.
  • Created detailed reports outlining the progress of each legal case managed.
  • Supported attorneys in client meetings with administrative assistance and documentation.
  • Met with clients to conduct interviews and gain case information.
  • Gathered and analyzed research data and presented reports of significant findings.

Leadership and development team member

Rogers communication Inc.
08.2021 - 10.2022
  • Provided support to team members to ensure all goals were met in a timely manner.
  • Trained new team members on company policies and procedures.
  • Contributed knowledge of company policies and procedures when resolving customer complaints.
  • Participated in team meetings to discuss progress, identify areas of improvement, and brainstorm ideas for new projects or initiatives.
  • Analyzed customer feedback surveys to determine areas where improvements could be made.

Customer Service Representative

Rogers communications Inc.
06.2019 - 01.2020
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.

Store manager

BeaverTails Canada Inc.
05.2017 - 06.2019
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Interviewed and hired prospective employees according to team needs.
  • Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
  • Created weekly work schedules to meet staffing needs while controlling labor costs
  • Oversaw day-to-day store operations to foster efficient and profitable operation

Education

Master of Laws (L.L.M.) - International law and indigenous rights Candidate

University of Quebec in Montreal
01.2025

Bachelor of Arts (B.A.) - International Law

University of Quebec in Montreal
08.2022

Languages

English - Fluent
French - Fluent
Spanish - Native
German - Intermediate

Timeline

Legal Technician

OTIMROEPMQ
03.2024 - Current

Leadership and development team member

Rogers communication Inc.
08.2021 - 10.2022

Customer Relations Specialist/ Complaint Management Team

Rogers Communications Inc.
01.2020 - 03.2024

Legal Case Manager/Legal Technician

International Clinic for the Defense of Human Rights of UQAM
01.2020 - 01.2024

Customer Service Representative

Rogers communications Inc.
06.2019 - 01.2020

Store manager

BeaverTails Canada Inc.
05.2017 - 06.2019

Bachelor of Arts (B.A.) - International Law

University of Quebec in Montreal

Master of Laws (L.L.M.) - International law and indigenous rights Candidate

University of Quebec in Montreal

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