Marcelo Fleck
Calgary,AB
Summary
Accomplished Business Analyst and OTC Process Owner with a robust background in SAP implementation, project management, and data analytics. With over 10 years of professional experience into Agricultural Business, I bring a proven ability to handle multiple projects, drive process improvements, and deliver efficient solutions within dynamic and fast-paced environments. Adept at collaborating with cross-functional teams, I have a strong track record in leading system integrations, conducting root cause analysis, and enhancing operational excellence. My expertise in financial analysis, credit management, and SAP, coupled with my proactive and analytical mindset, makes me well-suited to contribute to Nutrien's goals of efficiency and process standardization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Credit Analyst
John Deere
04.2023 - Current
- Responsible for credit reviews, including financial statements, collection of relevant data, documentation checks in order to better manage Agricultural, Turf, Construction and Forestry portfolio
- Provide relevant recommendations to management team to approve or decline credit applications
- Evaluate financial statements, contextualizing loan and credit applications with credit history and general financial status
- Analyze loan-to-value ratios, debt to income and credit score to make underwriting decisions
- Calculate and interpret financial ratios for appropriate understanding of business performance
- Recommend revolving credit limit and credit solutions for customers
- Develop and maintain national business relationship with dealers, merchants and customers.
Credit Processing Specialist
John Deere
12.2020 - 04.2023
- Reviewed/audited and investigated lending documentation for completeness and accuracy and prevent fraud
- Responded to and resolved incoming dealer inquiries
- Audited PPSA registrations according to company guidelines
- Contacted dealerships for outstanding items
- Prepared documentation as required.
IT Business Analyst
John Deere
02.2018 - 12.2019
- Configured and executed specific and regression testing into SAP on implementation and new requirements
- Executed SAP configuration and coordinated SAP changes with the development team, tested with business and guarantee the sign off during the appropriate timeline
- Obtained requirements from business teams across the world and developed business analysis on technological solutions by translating Business Requirement into technical specifications
- Created and modified data into multiple SAP environments in order to test scripts and defects to guarantee the quality of the development and get approval from business partners
- Created features and user stories on JIRA, guarantee acceptance testing planning and execution in a timely manner
- Managed action plans and project schedules to attend business change requests
- Identified, analyzed and selected the best IT solution to support processes and business plans, including integration with other teams, systems and global solutions
- Supported Continuous Improvement team as Incident Lead, being the main contact for all tickets requesting Tier3 support
- Followed up tickets and metrics on ServiceNow in order to remove roadblocks and facilitate incident resolution aiming to reduce aged tickets and improve Service Level Agreement
- Develop user manuals and training materials
- Worked on Tier3 tickets to address and solve very complex issues
- Actively participated of a full cycle SAP implementation as the Business Analyst responsible for the order entry process into SAP and legacy systems.
Dealer Development Specialist
John Deere
04.2015 - 01.2018
- Trained Dealers sales analyst to use company’s sales tools as well as generate reports to follow up sales numbers
- Developed processes and tools to improve human resources department and talent management at John Deere dealership
- Planned training schedule, travels, and project’s budget to meet John Deere goals for Fiscal Year
- Developed management report using data extraction from web based order entry system, provided business analysis and delivered online report to business stakeholders using Tableau.
Order Fulfillment Specialist
John Deere
02.2013 - 03.2015
- Served as Subject Matter Expert, providing technical and business analysis for SAP Sales & Distribution, Quality Management, Material Management and SAP legacy system
- Defined, tested, and approved systemic and processual changes for SAP, Web order entry system, and related legacy systems within John Deere units
- Worked as Tier1 analyst for all Branch Sales & Distribution, Quality Management, Material Management related issues
- Defined and aligned with global IT team local objectives to attend business needs
- Led gathering and documenting of high-level and detailed business requirements to provide to IT team
- Mapped all Order Fulfillment processes, creating flow charts in Visio.
Education
Bachelor of Laws -
Instituto Cenecista De Ensino Superior De Santo Angelo – IESA
Santo Angelo, Brazil01.2009
Skills
- Training and mentoring
- Functional specifications
- User Acceptance Testing
- Software development life cycle
- Requirements Gathering
- Sprint Planning
- Scrum Framework Expertise
- Meeting facilitation
- Software Development Lifecycle
- User Story Creation
- Workflow Analysis
- Conflict Resolution
Highlightofqualifications
- Certified Product Owner.
- Certified Scrum Master.
- Expertise in 2 full-cycle SAP implementation from both business and IT perspectives
- Proficient in project management, data analytics, and process documentation
- Experienced training internal and external users on Company’s standard tools and processes.
- Strong ability to identify and address recurring issues, driving process improvements
- Proven ability to handle multiple projects and tasks at same time.
- Excellent analytical, problem-solving, and communication skills.
- Skilled in designing and documenting data models and reports to align with business needs
- Highly motivated, pro-active and full of willingness to learn.
- Proven ability to work effectively in a dynamic and fast-paced environment.
Accomplishments
- SAP Implementation Leadership: Led the country-wide order entry process for SAP implementation, achieving zero system issues at go-live.
- Service Improvement: Coordinated the SD Tier2 IT team to reduce global aged tickets from 36 to 2, enhancing the Service Level Agreement by 25% within a fiscal year through daily scrum ceremonies.
- Process Automation: Automated an order entry legacy system database using Tableau, improving efficiency and providing better business insights.
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Certification
- Certified Scrum Master, ScrumInc. - Since 11/2022
- Certified Product Owner, ScrumInc. - Since 10/2023
Timeline
Senior Credit Analyst
John Deere
04.2023 - Current
Credit Processing Specialist
John Deere
12.2020 - 04.2023
IT Business Analyst
John Deere
02.2018 - 12.2019
Dealer Development Specialist
John Deere
04.2015 - 01.2018
Order Fulfillment Specialist
John Deere
02.2013 - 03.2015
Bachelor of Laws -
Instituto Cenecista De Ensino Superior De Santo Angelo – IESA
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