Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Marcello Mauro

Marcello Mauro

Tottenham,Ontario

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

District manager

Bath depot
11.2021 - Current
  • Exceeded Top-line sales budgets, and bottom-line profitability, while leading the organization in all measurable KPI, in both 2022 & 2023
  • Successfully leading 19 locations, enforcing high-quality standards of operation.
  • Obsessive focus on recruiting the “right” team, leading to historically low turnover, a strong institutional Knowledge base with a healthy growth and development pipeline for the future expansion in Ontario
  • Established territory boundaries and distribution routes to maximize service quality.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Scaled our District’s strategic plan of excellence across all regions, closing gaps between top and bottom performers
  • Responsible for sourcing "New" market opportunities and planning of our grand opening for 5 new Bath Depot locations.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.

General manager

Staples
03.2012 - 11.2021
  • Store of the year” nominee – 2 consecutive years
  • Successfully developed and implemented strategies to increase sales and profitability.
  • Successfully led our flagship location in Vaughan, growing top line sales 26% over 3 years, regional average of 6%
  • Led the chain with employee engagement survey results – 4 consecutive years
  • Led a focus group and collaborated with SIX sigma, to create and present a formal plan in reducing organizational redundancies, improving productivity & overall labor profitability.


DISTRICT manager

Les Ailes Group
11.2010 - 03.2012
  • Successfully led 16 stores, 250+ associates across Ontario, including 2 flagship locations, Vaughan Mills and Square One
  • Maximized district growth 6.5% over 2 years, while meeting all sales forecasts and performance metrics
  • Worked closely with store management to create and establish a training and development plan focused on increasing our leaders core competencies and skill set.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.

National training manager

Telus/Black’s
11.2007 - 03.2010
  • Successfully created and deployed training material for 500+ employees, including store managers and associates
  • I was a key player and catalyst in the merger of Telus mobility & Black’s photography and played a key role in the integration of wireless phone sales and services
  • Hosted regional meetings and training sessions to communicate and develop employees’ skills and capabilities, including sales generation, leadership, and customer service skills.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Researched and obtained relevant course materials to achieve training objectives.

Store manager

The source
11.2002 - 03.2007
  • Successfully led our home office flagship location, working directly with senior management on new pilot programs, store concept, merchandising plans
  • Launched & led our new store concept and banner “THS STUDIO” & was leading 2 stores simultaneously
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Business Administration - Business Administration

Yorkville University
10.2025

Business Administration/Marketing -

Seneca College
01.2003

Skills

  • Project Management
  • Financial Management
  • Revenue Generation
  • Leadership Development
  • Profitability Optimization
  • Staff Recruiting
  • Strategic Planning
  • Operations Improvements
  • Attention to Detail
  • Sales Forecasts

Languages

English
Native or Bilingual
Italian
Full Professional
Spanish
Full Professional
French
Limited Working

Timeline

District manager

Bath depot
11.2021 - Current

General manager

Staples
03.2012 - 11.2021

DISTRICT manager

Les Ailes Group
11.2010 - 03.2012

National training manager

Telus/Black’s
11.2007 - 03.2010

Store manager

The source
11.2002 - 03.2007

Business Administration - Business Administration

Yorkville University

Business Administration/Marketing -

Seneca College
Marcello Mauro