Marcelle Hale
Kemptville,Canada
Summary
Multilingual administrative assistant and customer support professional with 14 years of experience in managing complex workloads and meeting tight deadlines. Holds a certificate in Business Administration, Accounting Advanced from Algonquin College. Proven ability to enhance organizational efficiency and streamline communication processes. Seeking to apply project management skills in a dynamic environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant / Project Coordinator
GEMTEC Consulting Engineers and Scientists
04.2023 - 10.2024
- Provided confidential administrative support to the Ottawa/ Petawawa teams, ensuring smooth daily operations.
- Managed office administration tasks, including ordering supplies, maintaining electronic and physical files, responding to emails, answering calls, and greeting clients.
- Prepared, edited, formatted, and proofread correspondence, technical reports, and proposals, ensuring accuracy and adherence to company standards.
- Assisted Project Managers with tracking project timelines, budgets, and resource allocation.
- Coordinated project invoicing, prepared financial reports, and followed up on client receivables.
- Supported proposal submissions by gathering, analyzing, and compiling project documentation for review by senior engineers and scientists.
- Proficiently used Microsoft Office Suite (Excel, Word, Outlook) and Adobe software for data entry, reporting, and document preparation.
- Experienced with business accounting and CRM software (e.g., Deltek VantagePoint, BST, Oracle) for budget reporting and financial tracking.
- Worked independently and collaboratively within a fast-paced, professional consulting environment.
Whirlpool Central Advisor Coordinator/ Customer Care
Acosta
Mississauga, Canada
04.2021 - 11.2022
- Company Overview: Remote customer service provider.
- Demonstrated leadership skills by providing guidance, coaching, and mentoring to team members, fostering a positive work environment.
- Communicated with internal and external stakeholders through phone calls and emails. Oversaw, approximately 150/week service calls including rescheduling, and Moneris payment collection.
- Managed sustainable change, through establishment of standard operating procedures for SAP order management, resulting in improved efficiency and reduced errors.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Providing excellent customer service to our clients by listening and problem shooting and advising customers.
- Opening tickets for customers and scheduling technician appointments.
- Remote customer service provider.
- TCE Award: 'I believe that Marcelle deserves this TCE nomination because I feel like she's making a lot of effort to go above and beyond, sometimes even voluntarily staying after hours to help with alleviating our daily tasks.'
Administrative Assistant/Receptionist
Kollaard & Associates Engineers
05.2019 - 11.2021
- Managed front-desk operations.
- Operated complex telephone systems in a busy environment.
- Greeted clients in a friendly and professional manner.
- Open new projects for Engineers and Technicians.
- Schedule and coordinate projects for technicians for field inspection working closely with construction companies and homeowners.
- Order office supplies and assist technicians and engineers with project organizing pages and using PDF to create binders for clients and Engineers.
- Receive payment and send invoices.
- Answer phone calls and emails.
- Order license through the Leeds and Grenville Health Unit for Septic Systems.
- File Reports and Data entry.
- Entering Time Sheets for our engineers using Microsoft Access.
- Main software was MICROSOFT.
Customer Service Representative/ Marketing and Printing (Temporary Position)
Staples
05.2018 - 02.2019
- Delivered personalized customer service by assisting clients with print, copy, and marketing solutions, ensuring accuracy and quality in all orders.
- Operated and maintained digital printing and finishing equipment, managing projects from design setup through production and final delivery.
- Guided customers in selecting appropriate marketing products (flyers, business cards, posters, signage) and provided technical support with file formatting and print specifications.
- Coordinated multiple orders simultaneously while meeting tight deadlines and maintaining company quality standards.
- Resolved customer concerns quickly and professionally, achieving high satisfaction and repeat business.
- Promoted Staples’ marketing and printing services, contributing to increased sales and customer loyalty.
Customer Service Analyst – Bilingual (Portuguese/English)
Brasil Telecom/ OI
02.2014 - 03.2015
- Managed customer service for corporate accounts, providing bilingual support to business clients across sectors on contracts, billing, and service performance.
- Served as the primary liaison between corporate clients and internal departments, ensuring service level agreements (SLAs) were met and operational issues resolved promptly.
- Analyzed client accounts to identify usage patterns, optimize service packages, and recommend tailored telecom solutions aligned with business needs.
- Coordinated with technical and engineering teams to troubleshoot complex service disruptions, minimizing downtime and safeguarding client operations.
- Prepared and presented account performance reports to management and corporate stakeholders, highlighting key metrics and improvement opportunities.
- Supported contract renewals and service upgrades, contributing to client retention and long-term business partnerships.
Education
Certificate - Human Resources Management
Algonquin College
Ottawa, ON01.2024
Associate of Applied Science - Business Administration - Majored in Accounting
Algonquin College
Ottawa, ON06-2022
Time Management Fundamentals -
LinkedIn Courses
01.2022
Skills
- Administrative duties
- Proficient in the use of all office equipment
- Ability to accommodate competing demands and determine priorities
- Ability to work independently and as part of a team
- Driver’s Licence and access to a vehicle
- SME For File Repository
- Attention to Detail
- Natural Leadership
- Fast learner and attentive to details
- Microsoft Office
- Project management
- Data entry
- Financial reporting
- Customer relationship management
- Time management
- Problem solving
- Organizational skills
- Client support
- Attention to detail
- Report preparation
- Effective communication
Education Certifications
- Human Resources Management, Algonquin College, 2024
- Business Administration – Majored in Accounting, Algonquin College, 2022
- Time Management Fundamentals, LinkedIn Courses, 2022
References
Available upon request
Additional Work Experience
- Print and Marketing Associate (Temporary Position), Staples, 2018, 2019
- Executive Assistant, Private, Vancouver, BC, 2015, 2016
- Analyst Bilingual, Intelecto, Brazil, 2013, 2014
Skills Expertise
- Administrative duties
- MS Office Suite
- Proficient in the use of all office equipment
- Multilingual: English (Fluent), Portuguese (Fluent), Spanish (Intermediate), Dutch (Intermediate) and French (Beginner)
- Passion to build and develop relationships
- Can accommodate competing demands and determine priorities
- Ability to work independently and as part of a team
- Driver’s Licence and access to a vehicle
- SME For File Repository
- Attention to Detail
- Natural Leadership
- Fast learner and attentive to details
Affiliations
- Owner & Operator – Marcelle’s Grooming Studio (Kemptville, ON)
Founded and manage a small pet grooming business, providing professional grooming services while building strong client relationships within the community. Developed marketing materials, managed scheduling and invoicing, and grew a loyal customer base through referrals and quality service.
Timeline
Administrative Assistant / Project Coordinator
GEMTEC Consulting Engineers and Scientists
04.2023 - 10.2024
Whirlpool Central Advisor Coordinator/ Customer Care
Acosta
04.2021 - 11.2022
Administrative Assistant/Receptionist
Kollaard & Associates Engineers
05.2019 - 11.2021
Customer Service Representative/ Marketing and Printing (Temporary Position)
Staples
05.2018 - 02.2019
Customer Service Analyst – Bilingual (Portuguese/English)
Brasil Telecom/ OI
02.2014 - 03.2015
Certificate - Human Resources Management
Algonquin College
Associate of Applied Science - Business Administration - Majored in Accounting
Algonquin College
Time Management Fundamentals -
LinkedIn Courses
Similar Profiles
Zaire WestZaire West
Geotechnical Technician at GEMTEC - Consulting Engineers and ScientistsGeotechnical Technician at GEMTEC - Consulting Engineers and Scientists
Michael DuffyMichael Duffy
Field Technician at GEMTEC Consulting Engineers & Scientists LimitedField Technician at GEMTEC Consulting Engineers & Scientists Limited
Nadine ParkNadine Park
Volunteer Event Helper at The Association of Korean-Canadian Scientists and EngineersVolunteer Event Helper at The Association of Korean-Canadian Scientists and Engineers
DEVON WARREN (She/Her)DEVON WARREN (She/Her)
Senior Policy Analyst (AS-05) at Royal Canadian Mounted PoliceSenior Policy Analyst (AS-05) at Royal Canadian Mounted Police
Jaden LeungJaden Leung
Dishwasher at Brigadoon RestaurantDishwasher at Brigadoon Restaurant