Mateo Nicastro
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.
Overview
5
5
years of professional experience
Work History
Maintenance Utility Person
Metrolinx
03.2022 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Ensured timely completion of utility projects by diligently following project timelines and milestones.
- Performed necessary repairs on malfunctioning equipment quickly minimizing downtime and maximizing productivity.
- Supervised junior team members, providing guidance and mentorship as needed to foster professional growth.
- Demonstrated strong problem-solving skills when faced with challenging utility issues, ensuring minimal disruption to operations.
- Contributed to cost savings by identifying opportunities for process improvement within the utility department.
- Maintained high-quality service standards by adhering to industry best practices in all tasks performed.
- Supported continuous improvement efforts by participating in training programs and staying current on industry trends.
- Reduced downtime during emergency situations with prompt and efficient repair services.
- Contributed to a positive work culture by fostering open communication among team members about challenges faced during daily activities.
- Collaborated with cross-functional teams for successful completion of complex utility initiatives.
- Conducted routine equipment checks, maintaining optimal functionality across the facility''s utilities infrastructure.
- Improved utility system efficiency by conducting regular inspections and maintenance tasks.
- Reported emergencies to supervisor and provided assistance.
Retail Security Officer
National Sports FGL
05.2019 - 07.2022
- Conducted thorough investigations into inventory discrepancies, identifying sources of loss and recommending corrective actions.
- Responded effectively to customer concerns regarding safety or theft-related issues, demonstrating professionalism and empathy in all interactions.
- Reduced incidents of shoplifting through prompt identification and reporting of suspicious activities.
- Supported loss prevention efforts through accurate documentation of incidents, enabling targeted improvements to store policies and processes.
- Enhanced store security by conducting regular patrols and monitoring CCTV systems.
- Acted as a liaison between retail staff and local law enforcement agencies, fostering strong working relationships that improved overall security.
- Managed access control to restricted areas within the store, ensuring that only authorized personnel entered sensitive locations.
- Implemented preventative measures to deter theft by maintaining high visibility throughout the store during peak hours.
- Supported emergency response efforts during incidents, helping to maintain order and minimize potential harm.
- Ensured a safe shopping environment for customers by addressing potential safety hazards promptly.
- Provided excellent customer service while enforcing store policies, creating a welcoming atmosphere for shoppers.
- Fostered a culture of vigilance among retail staff by providing ongoing feedback and guidance on identifying potential security risks or suspicious behavior.
- Assisted in the training of new employees on company security procedures, ensuring consistent adherence to protocols.
- Participated in regular audits of store security equipment, ensuring proper functionality for optimal protection against threats.
- Maintained detailed records of security incidents, contributing to data-driven decision-making on security measures.
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Education
No Degree - Building Systems
Seneca College
Toronto, ON12.2023
High School Diploma -
Father Leo J Austin
Whitby, ON05.2019
Skills
- Technical knowledge
- Painting expertise
- Plumbing Repairs
- Basic maintenance
- Equipment Operation
- Equipment monitoring
- Equipment Maintenance
- Basic Repairs
- Hand and power tool use
- Critical Thinking
- Clear Communication
- Mechanical Repair
- Hand and Power Tool Operation
- Decision-Making
- Problem Detection and Resolution
- Safety Procedures
- Visual Inspection
- Facilities Painting and Repair
- Groundskeeping and Landscaping
- Landscaping and groundskeeping
- Building Maintenance
- Preventive Maintenance
- General Plumbing
- Painting
- Emergency Response
- Investigation techniques
- Alarm systems
- Crime Prevention
- Security equipment
- De Escalation Tactics
- Asset Protection
- Detail Oriented
- First Aid Training
- Theft Prevention
- Law Enforcement Collaboration
- Security Systems
- Conflict Resolution
- Policy Enforcement
- Fraud Detection
Hockey
Enjoy playing hockey, this proves to be a good way to grow and play as a Team.
Timeline
Maintenance Utility Person
Metrolinx
03.2022 - Current
Retail Security Officer
National Sports FGL
05.2019 - 07.2022
No Degree - Building Systems
Seneca College
High School Diploma -
Father Leo J Austin