Summary
Overview
Work History
Education
Skills
Hockey
Timeline
Generic

Mateo Nicastro

Toronto,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.

Overview

5
5
years of professional experience

Work History

Maintenance Utility Person

Metrolinx
03.2022 - Current
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Ensured timely completion of utility projects by diligently following project timelines and milestones.
  • Performed necessary repairs on malfunctioning equipment quickly minimizing downtime and maximizing productivity.
  • Supervised junior team members, providing guidance and mentorship as needed to foster professional growth.
  • Demonstrated strong problem-solving skills when faced with challenging utility issues, ensuring minimal disruption to operations.
  • Contributed to cost savings by identifying opportunities for process improvement within the utility department.
  • Maintained high-quality service standards by adhering to industry best practices in all tasks performed.
  • Supported continuous improvement efforts by participating in training programs and staying current on industry trends.
  • Reduced downtime during emergency situations with prompt and efficient repair services.
  • Contributed to a positive work culture by fostering open communication among team members about challenges faced during daily activities.
  • Collaborated with cross-functional teams for successful completion of complex utility initiatives.
  • Conducted routine equipment checks, maintaining optimal functionality across the facility''s utilities infrastructure.
  • Improved utility system efficiency by conducting regular inspections and maintenance tasks.
  • Reported emergencies to supervisor and provided assistance.

Retail Security Officer

National Sports FGL
05.2019 - 07.2022
  • Conducted thorough investigations into inventory discrepancies, identifying sources of loss and recommending corrective actions.
  • Responded effectively to customer concerns regarding safety or theft-related issues, demonstrating professionalism and empathy in all interactions.
  • Reduced incidents of shoplifting through prompt identification and reporting of suspicious activities.
  • Supported loss prevention efforts through accurate documentation of incidents, enabling targeted improvements to store policies and processes.
  • Enhanced store security by conducting regular patrols and monitoring CCTV systems.
  • Acted as a liaison between retail staff and local law enforcement agencies, fostering strong working relationships that improved overall security.
  • Managed access control to restricted areas within the store, ensuring that only authorized personnel entered sensitive locations.
  • Implemented preventative measures to deter theft by maintaining high visibility throughout the store during peak hours.
  • Supported emergency response efforts during incidents, helping to maintain order and minimize potential harm.
  • Ensured a safe shopping environment for customers by addressing potential safety hazards promptly.
  • Provided excellent customer service while enforcing store policies, creating a welcoming atmosphere for shoppers.
  • Fostered a culture of vigilance among retail staff by providing ongoing feedback and guidance on identifying potential security risks or suspicious behavior.
  • Assisted in the training of new employees on company security procedures, ensuring consistent adherence to protocols.
  • Participated in regular audits of store security equipment, ensuring proper functionality for optimal protection against threats.
  • Maintained detailed records of security incidents, contributing to data-driven decision-making on security measures.
  • Completed incident reports and activity logs for accurate, current records.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.

Education

No Degree - Building Systems

Seneca College
Toronto, ON
12.2023

High School Diploma -

Father Leo J Austin
Whitby, ON
05.2019

Skills

  • Technical knowledge
  • Painting expertise
  • Plumbing Repairs
  • Basic maintenance
  • Equipment Operation
  • Equipment monitoring
  • Equipment Maintenance
  • Basic Repairs
  • Hand and power tool use
  • Critical Thinking
  • Clear Communication
  • Mechanical Repair
  • Hand and Power Tool Operation
  • Decision-Making
  • Problem Detection and Resolution
  • Safety Procedures
  • Visual Inspection
  • Facilities Painting and Repair
  • Groundskeeping and Landscaping
  • Landscaping and groundskeeping
  • Building Maintenance
  • Preventive Maintenance
  • General Plumbing
  • Painting
  • Emergency Response
  • Investigation techniques
  • Alarm systems
  • Crime Prevention
  • Security equipment
  • De Escalation Tactics
  • Asset Protection
  • Detail Oriented
  • First Aid Training
  • Theft Prevention
  • Law Enforcement Collaboration
  • Security Systems
  • Conflict Resolution
  • Policy Enforcement
  • Fraud Detection

Hockey

Enjoy playing hockey, this proves to be a good way to grow and play as a Team.

Timeline

Maintenance Utility Person

Metrolinx
03.2022 - Current

Retail Security Officer

National Sports FGL
05.2019 - 07.2022

No Degree - Building Systems

Seneca College

High School Diploma -

Father Leo J Austin
Mateo Nicastro