Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Community lnvolvement
Timeline
Generic

Lisa LeBIanc

Moncton,NB

Summary

Dynamic and results-oriented leader in customer service and operations with over 15 years of experience in high-pressure environments.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Manager, Workforce Management & Administrative Services

MyKey Global Accommodations
Moncton, NB
04.2023 - 04.2025
  • Developed and launched a company-wide workforce management system.
  • Built and led a remote call center team: recruited, trained, and implemented SOPs.
  • Collaborated with tech teams to automate workflows and enhance efficiency.
  • Provided strategic recommendations for scalable growth and operational readiness.
  • Navigated three major transitions, increasing service capacity and team adaptability.

Emergency Medical Dispatcher

Ambulance New Brunswick
Moncton, NB
06.2010 - 07.2022
  • Handled emergency communications and coordinated provincial ambulance responses.
  • Utilized multi-line phone systems, radios, and CAD software under protocol-driven conditions.
  • Maintained composure under pressure while executing clear, decisive communication.

Emergency Medical Dispatch Coordinator / Transfer Coordinator

Ambulance New Brunswick
Moncton, NB
11.2019 - 03.2020
  • Supported operations leadership in real-time decision-making during emergency scenarios.
  • Oversaw emergency and non-emergency dispatch, ensuring accuracy and response readiness.
  • Liaised with internal staff and external agencies to maintain operational continuity.
  • Monitored compliance with protocols to safeguard service delivery standards.

National Dispatch Specialist

Direct Energy Marketing Limited
Moncton, NB
10.2006 - 06.2010
  • Scheduled and routed technicians to align with customer needs and operational goals.
  • Delivered responsive, high-quality customer service and dispatch coordination.
  • Supported performance metrics through efficient, data-informed scheduling.

Owner / Operator

Garderie des petits papousses
Sainte-Anne de Kent, NB
05.2003 - 09.2006
  • Managed daycare operations, including curriculum development and regulatory compliance.
  • Led administrative tasks such as budgeting, marketing, and staffing.
  • Built a safe, supportive environment for child development and parent engagement.

Scheduler / Dispatcher / Parts Expeditor

Camco Inc.
Moncton, NB
06.1991 - 09.2002
  • Managed technician schedules, dispatch coordination, and inventory logistics.
  • Monitored performance metrics and productivity data.
  • Served as Training Coordinator; developed onboarding materials and manuals.
  • Contributed to internal committees focused on business planning and team relations.

Education

Emergency Medical Dispatcher -

Atlantic Paramedic Academy
Moncton, NB
01-2010

Early Childhood Education -

NBCC
Saint John, NB
01-2005

Computer Information Systems -

DeVry Institute of Technology
Toronto, ON
01-1990

Skills

  • Customer Service Leadership
  • Workforce Management
  • Call Center Operations
  • Cross-Functional Team Collaboration
  • Process Optimization
  • Bilingual Communication
  • Staff Training & Development
  • Emergency Dispatch
  • Strategic Planning

Certification

  • Advanced EMD Certified (IAED)
  • First Aid & BLS for Health Care Providers
  • WHMIS 2015
  • 7 Habits of Highly Effective People
  • Difficult Customer Training
  • Team Building, Stress Management, Communication Skills
  • Bilingual: English and French (Federal: E-Exempt, Provincial:4-Superior)

Accomplishments

  • PresidentialAward, VIP Awards, Certificate of Excellence - Camco lnc.
  • Platinum Award Nomination - Direct Energy
  • Executive recognition for strategic leadership - MyKey Global Accommodations

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Community lnvolvement

  • Leadership roles with Figure Skating Club, School Committees, and Ringette Association
  • CatecheticalTeacher, Early Childhood Education Advocate, Meals on Wheels Volunteer
  • Organizer for community events and economic development initiatives

Timeline

Manager, Workforce Management & Administrative Services

MyKey Global Accommodations
04.2023 - 04.2025

Emergency Medical Dispatch Coordinator / Transfer Coordinator

Ambulance New Brunswick
11.2019 - 03.2020

Emergency Medical Dispatcher

Ambulance New Brunswick
06.2010 - 07.2022

National Dispatch Specialist

Direct Energy Marketing Limited
10.2006 - 06.2010

Owner / Operator

Garderie des petits papousses
05.2003 - 09.2006

Scheduler / Dispatcher / Parts Expeditor

Camco Inc.
06.1991 - 09.2002

Emergency Medical Dispatcher -

Atlantic Paramedic Academy

Early Childhood Education -

NBCC

Computer Information Systems -

DeVry Institute of Technology

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Lisa LeBIanc