Lisa LeBIanc
Moncton,NB
Summary
Dynamic and results-oriented leader in customer service and operations with over 15 years of experience in high-pressure environments.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Manager, Workforce Management & Administrative Services
MyKey Global Accommodations
Moncton, NB
2023.04 - 2025.04
- Developed and launched a company-wide workforce management system.
- Built and led a remote call center team: recruited, trained, and implemented SOPs.
- Collaborated with tech teams to automate workflows and enhance efficiency.
- Provided strategic recommendations for scalable growth and operational readiness.
- Navigated three major transitions, increasing service capacity and team adaptability.
Emergency Medical Dispatcher
Ambulance New Brunswick
Moncton, NB
2010.06 - 2022.07
- Handled emergency communications and coordinated provincial ambulance responses.
- Utilized multi-line phone systems, radios, and CAD software under protocol-driven conditions.
- Maintained composure under pressure while executing clear, decisive communication.
Emergency Medical Dispatch Coordinator / Transfer Coordinator
Ambulance New Brunswick
Moncton, NB
2019.11 - 2020.03
- Supported operations leadership in real-time decision-making during emergency scenarios.
- Oversaw emergency and non-emergency dispatch, ensuring accuracy and response readiness.
- Liaised with internal staff and external agencies to maintain operational continuity.
- Monitored compliance with protocols to safeguard service delivery standards.
National Dispatch Specialist
Direct Energy Marketing Limited
Moncton, NB
2006.10 - 2010.06
- Scheduled and routed technicians to align with customer needs and operational goals.
- Delivered responsive, high-quality customer service and dispatch coordination.
- Supported performance metrics through efficient, data-informed scheduling.
Owner / Operator
Garderie des petits papousses
Sainte-Anne de Kent, NB
2003.05 - 2006.09
- Managed daycare operations, including curriculum development and regulatory compliance.
- Led administrative tasks such as budgeting, marketing, and staffing.
- Built a safe, supportive environment for child development and parent engagement.
Scheduler / Dispatcher / Parts Expeditor
Camco Inc.
Moncton, NB
1991.06 - 2002.09
- Managed technician schedules, dispatch coordination, and inventory logistics.
- Monitored performance metrics and productivity data.
- Served as Training Coordinator; developed onboarding materials and manuals.
- Contributed to internal committees focused on business planning and team relations.
Education
Emergency Medical Dispatcher -
Atlantic Paramedic Academy
Moncton, NB2010-01
Early Childhood Education -
NBCC
Saint John, NB2005-01
Computer Information Systems -
DeVry Institute of Technology
Toronto, ON1990-01
Skills
- Customer Service Leadership
- Workforce Management
- Call Center Operations
- Cross-Functional Team Collaboration
- Process Optimization
- Bilingual Communication
- Staff Training & Development
- Emergency Dispatch
- Strategic Planning
Certification
- Advanced EMD Certified (IAED)
- First Aid & BLS for Health Care Providers
- WHMIS 2015
- 7 Habits of Highly Effective People
- Difficult Customer Training
- Team Building, Stress Management, Communication Skills
- Bilingual: English and French (Federal: E-Exempt, Provincial:4-Superior)
Accomplishments
- PresidentialAward, VIP Awards, Certificate of Excellence - Camco lnc.
- Platinum Award Nomination - Direct Energy
- Executive recognition for strategic leadership - MyKey Global Accommodations
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Community lnvolvement
- Leadership roles with Figure Skating Club, School Committees, and Ringette Association
- CatecheticalTeacher, Early Childhood Education Advocate, Meals on Wheels Volunteer
- Organizer for community events and economic development initiatives
Timeline
Manager, Workforce Management & Administrative Services
MyKey Global Accommodations
2023.04 - 2025.04
Emergency Medical Dispatch Coordinator / Transfer Coordinator
Ambulance New Brunswick
2019.11 - 2020.03
Emergency Medical Dispatcher
Ambulance New Brunswick
2010.06 - 2022.07
National Dispatch Specialist
Direct Energy Marketing Limited
2006.10 - 2010.06
Owner / Operator
Garderie des petits papousses
2003.05 - 2006.09
Scheduler / Dispatcher / Parts Expeditor
Camco Inc.
1991.06 - 2002.09
Emergency Medical Dispatcher -
Atlantic Paramedic Academy
Early Childhood Education -
NBCC
Computer Information Systems -
DeVry Institute of Technology