Marcelle Alder
Hamilton,ON
Summary
Dynamic Service Technician with a proven track record at National Steel Car, excelling in troubleshooting and preventive maintenance. Recognized for enhancing first-time fix rates through meticulous diagnostics. Skilled in installation and repair, with a strong attention to detail and a commitment to safety, ensuring optimal equipment performance and reliability.
Overview
37
37
years of professional experience
Work History
Service Technician
National Steel Car
02.2022 - Current
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Network Technician
Guyana Telephone & Telegraph Company
01.2004 - 11.2021
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Dressed and installed fiber cabling and hardware.
- Provided exceptional customer service by promptly addressing user concerns and technical issues.
- Maintained detailed inventory records for all networking equipment, simplifying asset tracking and management practices within the department.
- Maintained thorough understanding of local area and wide area networking and components.
Electrical Repairman
Guyana Bauxite Mining Enterprise LTD
09.1988 - 12.2002
- Delivered consistent high-quality workmanship, adhering to industry standards and best practices on all jobs performed.
- Dismantled machines and equipment to remove defective parts.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Repaired and tested electronic circuit boards, wiring and components.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tested systems, noting issues and completing preventive maintenance.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
No Degree - Diploma in Telecommunication
Penn Foster Career School
Hickory Street, Scranton, PennsylvaniaNo Degree - Technician Certificate in Telecommunication
Linden Technical Institute
Guyana, South AmericaNo Degree - Technician Certificate in Electrical Engineering
Linden Technical Institute
Guyana, South AmericaNo Degree - Diploma in Electrician
Stratford Career Institute
Mount Royal, QC08-2024
No Degree - Diploma in Electrical Studies
Alison
Mount Carmel, Loughrea, Ireland02-2022
Associate Degree - Industrial Electronics And Electrical Maintenance
Penn Foster Career School
Hickory Street, Scranton, Pennsylvania04.2027
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Service Technician
National Steel Car
02.2022 - Current
Network Technician
Guyana Telephone & Telegraph Company
01.2004 - 11.2021
Electrical Repairman
Guyana Bauxite Mining Enterprise LTD
09.1988 - 12.2002
Associate Degree - Industrial Electronics And Electrical Maintenance
Penn Foster Career School
No Degree - Diploma in Telecommunication
Penn Foster Career School
No Degree - Technician Certificate in Telecommunication
Linden Technical Institute
No Degree - Technician Certificate in Electrical Engineering
Linden Technical Institute
No Degree - Diploma in Electrician
Stratford Career Institute
No Degree - Diploma in Electrical Studies
Alison
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