Marcella Wildey
Roseville
Summary
Psychology undergraduate with a Women’s & Gender Studies minor who brings a strong people-centered approach to every environment. Over the last four years, I’ve worked closely with a nonverbal teenager with cerebral palsy, developing strong communication, patience, and behavioral awareness through one-on-one support. Alongside that, my years in the restaurant industry taught me how to work with people from every background, handling high-pressure situations, navigating different personalities, and staying calm, warm, and grounded no matter what. My psychology and WSG coursework has shaped a compassionate lens that helps me understand identity, behavior, and the social factors that impact people’s lives. I’m known for my emotional intelligence, intuition, and ability to make others feel comfortable, understood, and supported. I thrive in roles where connection and communication matter, and I’m seeking positions such as peer mentor, behavioral assistant, student support staff, or research assistant, roles where I can bring my empathy and people skills while preparing for graduate school.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver for Teen with Cerebral Palsy
Private Family
04.2022 - Current
- Provide comprehensive behavioral and daily living support for a nonverbal teenager with cerebral palsy, cortical visual impairment (CVI), and complex medical needs.
- Interpret facial expressions, vocalizations, and behavioral cues to identify needs and prevent distress or frustration.
- Monitor and respond to medical devices (G-tube feeding, alarms, medication schedule), demonstrating attention to detail and crisis preparedness.
- Develop visual schedules and color-coded organizational systems adapted for CVI to increase independence and predictability.
- Collaborate with parents, therapists, and medical providers to maintain consistency in care, routines, and emotional regulation strategies.
- Facilitate cognitive, social, and sensory enrichment through structured activities, art, storytelling, music, community outings, and adaptive communication practice.
- Maintain documentation of daily behaviors, mood fluctuations, sleep interruptions, and medical patterns to inform decision-making and appointments.
- Provide overnight care, responding to unexpected needs with patience, calm, and ethical judgment.
Server
Outback Steakhouse
02.2023 - 04.2024
- Delivered exceptional hospitality by creating a welcoming environment for all guests and addressing needs quickly and professionally.
- Memorized full food and beverage menu and passed rigorous testing on ingredients, allergens, and upselling strategies.
- Handled multi-table sections efficiently during peak hours, maintained calm under pressure, and ensured guests received orders correctly and promptly.
- Communicated effectively with kitchen and bar staff to ensure guest satisfaction and minimize delays or issues.
- Assisted coworkers with restocking, rolling silverware, and completing side work to maintain smooth shifts.
Server
Romano's Macaroni Grill
05.2022 - 01.2023
- Promoted from hostess to server within one month due to high performance and ability to quickly learn operations and guest service protocols.
- Took guest orders with attention to detail, accommodated special dietary requests, and handled complaints calmly with professional resolution.
- Closed restaurant shifts by cleaning stations, balancing POS systems, and prepping for the next day’s service.
Employee
Amy's Drive Thru
11.2021 - 05.2022
- Cross-trained in multiple stations including drive-thru cashier, shakes, house expo, food prep, and cleaning.
- Informed guests about menu items and provided recommendations based on dietary needs (vegan, vegetarian, gluten-free).
- Ensured all health, hygiene, and sanitation standards were met, including restroom checks every 15 minutes and closing dish rotations.
Employee
Taco Bell
07.2020 - 11.2021
- Provided fast and friendly service as a cashier and drive-thru attendant in a high-volume location.
- Prepared food, restocked ingredients, cleaned workstations, and managed routine cleaning duties including restroom and lobby maintenance.
- Gained foundational experience in customer service, teamwork, and operational flow in a fast-paced setting.
Education
B.A. Psychology - Women’s & Gender Studies
California State University, Sacramento
12.2026
High School Diploma - undefined
Visions in Education
Citrus Heights, CA01.2022
Skills
- Behavioral observation
- Accurate documentation
- Cultural and gender-based analysis
- Ethical decision-making
- Strong academic writing & APA familiarity
- Data collection support (surveys, coding, logs)
- Empathy & rapport-building
- Nonverbal communication interpretation
- Support planning
- Patience under stress
- De-escalation
- Client advocacy
- Time management
- Organization systems
- Multitasking
- Adaptability
- Collaboration within interdisciplinary teams
Certification
- CPR / First Aid Certified
- California Food Handler Card
- RBS Certified
- Mandated Reporter knowledge (implied through caregiving role)
- Experience with PRC communication systems & CVI-accommodated materials
Timeline
Server
Outback Steakhouse
02.2023 - 04.2024
Server
Romano's Macaroni Grill
05.2022 - 01.2023
Caregiver for Teen with Cerebral Palsy
Private Family
04.2022 - Current
Employee
Amy's Drive Thru
11.2021 - 05.2022
Employee
Taco Bell
07.2020 - 11.2021
High School Diploma - undefined
Visions in Education
B.A. Psychology - Women’s & Gender Studies
California State University, Sacramento