Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARCELLA ROELOFS

Lethbridge

Summary

Professional retail leader with strong focus on team collaboration and achieving results. Skilled in inventory management, customer service, and interpersonal skills. Adaptable to changing needs and consistently reliable. Effective communicator with keen sense of operational efficiency and staff development.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Leader

PetSmart
10.2022 - Current
  • Drive total store NPS and customer experience by providing excellent customer service as well as driving loyalty by promptly addressing concerns and resolving issues effectively.
  • Hire and train talented individuals bringing depth and experience to our team. Building a strong relationship with all of my associates to help foster a culture of belonging.
  • Coaching to correct associates when to drive associates to their highest level of success
  • Continue to drive store Metrics and sales through merchandising, building strong customer relationships,as well as maintaining store standards.
  • During my 8 years at Petsmart, I have grown so much in my Career journey, and look forward to growing our store towards achieving the circle of excellence. I I very excited to continue to excel in my Path, and learn new tricks!

Customer Engagement Leader

Petsmart Lethbridge
08.2018 - 10.2022
  • Creating a strong relationship with my Petsmart team
  • Reflections of this have been shown through our stores continuing growth in VOC experience drivers Greet, as well as with continual recognition using PLAY UP
  • Inventory accuracy through preforming weekly Petcare counts, as well as maintaining petcare commitment standards.

Pet Training Instructor

Petsmart Lethbridge
11.2017 - 08.2018
  • During my role as Pet training instructor, I was able to meet services sales most weeks, as well as manage my time efficiently by scheduling my classes to business needs
  • Throughout my pet training journey, my ability to work under pressure, as well as adapt to stressful situations grew significantly

Petcare Specialist

Petsmart Lethbridge
02.2017 - 11.2017
  • Begin Petcare training to better my knowledge of proper Petcare operations as well as commitment standards
  • While in Petcare, I developed very strong time management as well as task delegation with other group members to ensure that all areas of pet care were completed thoroughly

Cashier

Petsmart Lethbridge
07.2016 - 02.2017
  • Started as a Cashier at Petsmart
  • Developed product knowledge as well as trusted partner relationships with both Team as well as Pet parents

Volunteer

05.2015 - Current
  • To this current day, I am involved with multiple sports groups
  • I have volunteered countless hours to give back to my community youth sports groups, as well as my past high school sports teams

Q Properties
01.2014 - 01.2020
  • I worked for Q properties for over six years
  • While working for Q properties, I would perform tasks such as scheduled cleaning of rental properties, as well as arranging and operating a booth to sell Booster juice for events such as, Canada day, Dragon Boats, and sporting events
  • This job experience has allowed me to become confident in customer service as well as time management
  • Thus, giving me the opportunity to excel in a manager role

Education

High School - 30-1 classes

Kate Andrews High School
01.2017

Pet Training Instructor - dog trainer accreditation course

PetSmart
01.2017

Skills

  • Interpersonal Communication
  • Proper Decision Making
  • Store operations
  • Adaptability and flexibility
  • Caring and Compassionate
  • Team management
  • Excels in a Team Environment
  • Time management
  • Customer relationships

Certification

St Johns First Aid

Fork lift Certification

Timeline

Assistant Store Leader

PetSmart
10.2022 - Current

Customer Engagement Leader

Petsmart Lethbridge
08.2018 - 10.2022

Pet Training Instructor

Petsmart Lethbridge
11.2017 - 08.2018

Petcare Specialist

Petsmart Lethbridge
02.2017 - 11.2017

Cashier

Petsmart Lethbridge
07.2016 - 02.2017

Volunteer

05.2015 - Current

Q Properties
01.2014 - 01.2020

Pet Training Instructor - dog trainer accreditation course

PetSmart

High School - 30-1 classes

Kate Andrews High School

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MARCELLA ROELOFS