Marcella Loomis
Brea
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
4
4
years of professional experience
Work History
Shift Manager
Chipotle
06.2023 - 12.2025
- Supervised daily operations, ensuring compliance with food safety and sanitation standards.
- Trained and mentored team members on effective customer service techniques and operational procedures.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
- Implemented new scheduling processes to optimize staff coverage during peak hours.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction and loyalty.
Barista
Starbucks
10.2021 - 05.2023
- Prepared high-quality beverages following standardized recipes and procedures.
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and organization of work areas, ensuring compliance with health standards.
- Trained new team members on beverage preparation techniques and customer engagement strategies.
Education
No Degree - Developmental Psychology
Saddleback College
Mission Viejo, CA09-2028
Skills
- Workplace safety
- Customer service focus
- Decision-making
- Cash handling
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Operations management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Manager
Chipotle
06.2023 - 12.2025
Barista
Starbucks
10.2021 - 05.2023
No Degree - Developmental Psychology
Saddleback College