Marcella Gussman
Van Anda,Canada
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Cashier /Assistant Manager
Texada Market Ltd
Van Anda, BC
10.2023 - Current
- Recruited, trained, and supervised staff members while providing guidance and support when necessary.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
- Ensured compliance with relevant laws and regulations related to cash handling operations.
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
- Resolved customer disputes in a timely manner while adhering to company policies.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Maintained accurate records of financial transactions using POS systems or manual registers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Identified potential theft risks within the store environment by monitoring suspicious activity.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
Support Worker
Lift Community Services
Powell River, BC
02.2021 - 09.2022
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Reported any incidents or accidents in accordance with company policy and procedure.
Care Provider
Inclusion Powell River
Powell River, BC
02.2021 - 01.2022
- Helped clients get in and out of beds and wheelchairs.
- Administered medications according to instructions from the client's physician.
- Transported patients to medical, dental and personal care appointments.
- Assisted with meal planning to meet nutritional plans.
- Adhered strictly to HIPAA guidelines when handling confidential information about patients.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided assistance with mobility issues by helping patients walk or transfer from one position to another safely.
- Organized oral medications for clients following dosage and schedule requirements.
- Followed safe lifting and transferring techniques to transport residents.
Registered Health Care Aide
Seaview Guest Homes
Powell River, BC
02.2019 - 04.2021
- Supported bathing, dressing and personal care needs.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Recorded client status progress and challenges in logbooks and reports.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Monitored health and well-being of clients and reported significant health changes.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped clients get in and out of beds and wheelchairs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
Health Care Aide
Powell River Home Care
Powell River, BC
01.2017 - 01.2020
- Collaborated with social workers and case managers in order to develop appropriate service plans.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Documented patient status and reported changes in care needs.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Participated in team meetings and training sessions to stay up-to-date on best practices for caring for elderly individuals.
- Assisted client with personal hygiene, mobility and transportation.
- Reported concerns to nurse supervisor to promote optimal care.
- Supported bathing, dressing and personal care needs.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Provided timely reminders for patient medication administration.
Cashier
Texada Market
Van Anda, BC
08.2014 - 01.2017
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Stocked shelves with merchandise when needed.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Offered customers carry-out service at completion of transaction.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Health Care Assistant
Vancouver Costal Health
Powell River, BC
04.2004 - 12.2016
- Planned and served meals and snacks to patients according to prescribed diets.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Actively participated in team meetings discussing patient cases and best practices.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
Education
High School Diploma -
Malaspina University-Collage
Powell River, BC06.2021
MED - MED Training
BCIT
Vancouver, BC03.2014
MED - Survival Craft And Rescue Boats
BCIT
Vancouver, BC03.2014
Resident Care Attendant -
Malaspina University Collage
Powell River, BC04.2004
Skills
- Store Opening and Closing
- Retail Operations
- Documentation and Reporting
- Safety Procedures
- Punctual and Reliable
- Customer Service
- Incident Reporting
- HIPAA Compliance
- Care Plan Adherence
- Documentation
- Heavy Lifting
- Strong Ethics
- Dependable and Responsible
- Multitasking and Organization
- Respectful and Compassionate
References
References available upon request.
Timeline
Cashier /Assistant Manager
Texada Market Ltd
10.2023 - Current
Support Worker
Lift Community Services
02.2021 - 09.2022
Care Provider
Inclusion Powell River
02.2021 - 01.2022
Registered Health Care Aide
Seaview Guest Homes
02.2019 - 04.2021
Health Care Aide
Powell River Home Care
01.2017 - 01.2020
Cashier
Texada Market
08.2014 - 01.2017
Health Care Assistant
Vancouver Costal Health
04.2004 - 12.2016
High School Diploma -
Malaspina University-Collage
MED - MED Training
BCIT
MED - Survival Craft And Rescue Boats
BCIT
Resident Care Attendant -
Malaspina University Collage
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