Summary
Overview
Work History
Education
Skills
Timeline
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MARCELLA DI CLAUDIO

Montreal,QC

Summary

Experienced academic professional with over a decade of work experience. Skilled in engaging with students, faculty, staff, and the general public. Strong planning, organizational, decision-making, and problem-solving skills developed in fast-paced, high-pressure team environments.

Overview

25
25
years of professional experience

Work History

Undergraduate Programs Assistant

Concordia University | Communication Studies
02.2019 - Current
  • Provide information to current, former and prospective students and other university stakeholders on university policies, practices and procedures as it relates to undergraduate studies
  • Review and adjudicate student applications for admission to the university's undergraduate programs and apply relevant policies, practices and procedures to the admissions process and all related activities Provide prompt and appropriate admissions decisions to applicants as well as process admissions-related requests, such as appeals, degree transfers, course exemption, transfer credit assessments, etc
  • Research educational credentials, systems and schools worldwide and provide information to prospective students and other internal and external stakeholders where appropriate; Make recommendations regarding trends, best practices and procedures
  • Collaborate with the student recruitment team and participate in local recruitment activities and events
  • Provide information for in-person, telephone, and e-mail inquiries regarding undergraduate programs in Communication Studies, course content, University and departmental policies, and procedures and requirements
  • Review and process student requests, late withdrawal/ DNE and concentrations changes; contact students for missing documentation
  • Evaluate undergraduate applications to the Concordia Student Exchange program
  • Review and process undergraduate scholarship, awards and prizes applications

Undergraduate Programs Assistant

Concordia University | Sociology and Anthropology
07.2018 - 02.2019
  • Reporting to the Departmental Administrator, providing undergraduate program information and clarification of procedures and policies to undergraduate students, potential students, faculty, and others regarding academic and administrative matters for the Department of Sociology and Anthropology
  • Liaise between the academic advisors and Undergraduate Programs Director to prepare advisors' schedules for student meetings
  • Collaborate with Student Academic Services and the Office of the Registrar on various aspects of student advising, orientation and recruitment
  • Review and process student requests, late withdrawal/ DNE and concentrations changes; contact students for missing documentation
  • Maintain files on undergraduate students, bringing to the attention of the Undergraduate Programs Director any information of circumstances or events that could have an impact, positive or negative, on the student's academic performance
  • Prepare supporting documentation for the Undergraduate Programs Committee, including preparation and distribution of agendas, scheduling of meetings, recording and distribution of minutes
  • Develop, in writing, procedures for providing information to new students
  • Create a systematic way to track inquiries, including routine and non-routine ones, and actions taken to address issues; provide monthly statistical report summarizing findings and identifying trends

Service Assistant

Concordia University | Counselling and Psychological Services
09.2009 - 01.2018
  • Respond to inquiries and provide accurate information about university policies, academic rules and regulations, and department functions
  • Welcome and support students who present in psychological or emotional crisis
  • Maintain and archive thousands of confidential student records and medical files in accordance with internal university procedures and external regulations from the Quebec Order of Psychologists
  • Liaise with internal and external offices related to the mission of the department
  • Assist with preparation of special projects, events, personal, career and educational development workshops
  • Schedule appointments for students with Counselors, Advisors, and Learning Specialists

National Operations Manager

Sixty Canada Inc
01.2000 - 01.2008
  • Developed strategic financial plans and budgets for each retail store across Canada, as well as tactical standards to track activities and sales results
  • Oversaw recruitment of new employees
  • Responsible for hiring, training, leading, and developing the District Managers and Store Managers nationwide
  • Analyzed, developed, and implemented policies and procedures within all Canadian locations to ensure quality and consistency
  • Responsible for updating, producing, and distributing policy and procedure manuals, and monthly newsletters
  • Facilitated workshops for yearly Manager training conferences
  • Collaborated with management to develop and implement store marketing, sales team, and promotional campaigns

Education

Bachelor of Arts - Sociology

Concordia University
Montreal, QC
01.2014

DEC - Fashion Marketing

LaSalle College
Montreal, QC
01.2000

Skills

  • Microsoft Office and Mac OS
  • Advanced knowledge of the Student Information System (SIS)
  • Good knowledge (Intermediate level) of Word and Excel
  • Fluent in french
  • Attention to detail and accuracy in completing tasks
  • Collaborative teamwork
  • Analytical problem-solving

Timeline

Undergraduate Programs Assistant

Concordia University | Communication Studies
02.2019 - Current

Undergraduate Programs Assistant

Concordia University | Sociology and Anthropology
07.2018 - 02.2019

Service Assistant

Concordia University | Counselling and Psychological Services
09.2009 - 01.2018

National Operations Manager

Sixty Canada Inc
01.2000 - 01.2008

Bachelor of Arts - Sociology

Concordia University

DEC - Fashion Marketing

LaSalle College

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MARCELLA DI CLAUDIO