Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Websites
Accomplishments
Timeline
Generic

Marcell Fernandez

Toronto,ON

Summary

Dynamic professional with extensive experience in high-volume customer service environments. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in market research and project management, consistently delivering results while ensuring organization and safety. Committed to providing memorable customer experiences and improving team efficiency with a strong work ethic and adaptability.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Restaurante la diabla
Jinotega, Nicaragua
06.2023 - 07.2025
  • Delivered personalized service to 50+ daily guests, increasing repeat customer rates by 20%.
  • Collaborated with kitchen staff to reduce course wait times by 15% during peak hours.
  • Resolved guest complaints promptly, maintaining a 95% satisfaction score.
  • Trained 3 new waitstaff on service protocols and menu knowledge.

Host

la terraza
Jinotega, Nicaragua
11.2024 - 12.2024
  • Managed reservations and seating for 100+ daily guests, improving table turnover by 20%.
  • Greeted and escorted guests, ensuring smooth first impressions and waitlist management.
  • Verified IDs for alcohol service and promoted daily specials, boosting upsells by 10%.

Warehouse Worker

bibigo
Beaumont, California
05.2024 - 08.2024
  • Demonstrated adaptability in a fast-paced logistics role, adhering to strict safety protocols.
  • Relevant skill: Maintained cleanliness and organization—transferable to restaurant environments.

Education

Bachelor of Business Administration (BBA) – In Progress - International Business

Keiser University
Nicaragua San Marcos Carazo
01-2027

High School Diploma -

La Salle
Jinotega Nicaragua
11-2021

Skills

  • Customer Service & Guest Relations
  • Order Management & POS Systems
  • Food Safety & Sanitation
  • Multicultural Communication (Spanish/English)
  • Team Coordination & Problem-Solving
  • Reservation Management & Seating Optimization

Affiliations

  • Team Soccer Player | Jinotega Local League, 2023–Present
    Developed teamwork and discipline in competitive, high-pressure matches.
  • Volunteer Server | Jinotega Community Kitchen, Dec 2024
    Assisted in meal preparation and service for 50+ attendees, ensuring efficient operations.
  • Employee Recognition | Restaurant La Diabla, 2023
    Praised by management for "outstanding guest rapport and reliability."

Certification

  • smart serve

Languages

Spanish
Native/ Bilingual
English
Full Professional

Accomplishments

  • Valedictorian, English Language Program | Keiser University Language Institute, [2022]
    Awarded to top-performing student for exceptional fluency, academic excellence, and leadership in English studies.

Timeline

Host

la terraza
11.2024 - 12.2024

Warehouse Worker

bibigo
05.2024 - 08.2024

Restaurant Waiter

Restaurante la diabla
06.2023 - 07.2025

Bachelor of Business Administration (BBA) – In Progress - International Business

Keiser University

High School Diploma -

La Salle

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Marcell Fernandez