Marcelino Martinez
Santa Ana,CA
Summary
Dynamic leader with proven expertise in operations and fleet management, Excelled in enhancing productivity through SOP development and leadership, significantly improving delivery metrics. Skilled in recruitment and fostering team unity, adept at problem-solving and multitasking. Achieved notable efficiency Such as in fleet operations, underscoring a commitment to excellence and operational integrity.
Overview
6
6
years of professional experience
Work History
General Manager
X Speed Logistics (Amazon DSP)
10.2021 - 01.2025
- Oversee all operations throughout the DSP.
- Managed Overtime effectively while consistently meeting Amazon's delivery metrics.
- Ensure all timecards, PTOs and training hours are correct for about 150 employees before submitting to ADP for Payroll.
- Created customized training SOP's for individual departments, enhancing skill sets and increasing overall productivity levels.
- Managed company job postings, interview scheduling, Interview candidates and facilitated communication with candidates throughout the hiring process.
- Developed and maintained documentation for all fleet operations to meet regulatory standards.
- Implemented training programs for drivers for improved compliance with safety and performance regulations.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections. Which lead to minimal downtime of company vehicles.
Delivery Driver/ Dispatch Operations Manager
Monarch Delivers (Amazon DSP)
02.2019 - 10.2021
- Ensured customer satisfaction by providing friendly service during deliveries.
- Used handheld devices to track and confirm delivery status.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Developed strong relationships with drivers to optimize routing, reduce delivery times, and improve overall customer satisfaction.
- Addressed operational issues promptly, resolving problems effectively to maintain seamless workflow.
- Managed a team of 4 dispatchers, ensuring optimal productivity levels and high-quality performance in meeting deadlines.
Skills
- Operations management
- Fleet management
- Recruitment and Hiring Abilities
- Leadership and team building
- SOP development and implementation
- Problem resolution
- Efficient multi-tasker
- Time management
- Driver management
- Google Workplace
Accomplishments
- Supervised team of 150 Delivery Drivers.
- Achieved 80 plus weeks of Fantastic Plus by refining and coaching drivers with accuracy and efficiency.
- Ranked #1 DSP in reliability in Southern California.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
X Speed Logistics (Amazon DSP)
10.2021 - 01.2025
Delivery Driver/ Dispatch Operations Manager
Monarch Delivers (Amazon DSP)
02.2019 - 10.2021
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