Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marcelino Lopez Gutierrez

Calexico

Summary

Dynamic Shift Manager with a proven track record at Jack in the Box, excelling in employee training and customer service. Enhanced team performance through effective delegation and strategic planning, achieving store goals. Skilled in cash handling and conflict resolution, fostering a productive work environment and ensuring high customer satisfaction.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Shift Manager

Jack in the Box
02.2008 - Current
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Department Manager

Walmart
09.2015 - 05.2020
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.

Education

Certificate - Border Patrol Processing Coordinator

FLETC
Charleston, SC
07.2023

Certificate - Office Skills-Accounting

CET
El Centro, CA
06.2006

Associate - Accounting

CETIS
Mexicali, Baja California
07.2003

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Handling customer complaints
  • Delegating work
  • Documentation and reporting
  • Safety compliance
  • Shift leadership
  • Customer service
  • Computer skills
  • Schedule coordination
  • Work area inspection

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Department Manager

Walmart
09.2015 - 05.2020

Shift Manager

Jack in the Box
02.2008 - Current

Certificate - Border Patrol Processing Coordinator

FLETC

Certificate - Office Skills-Accounting

CET

Associate - Accounting

CETIS
Marcelino Lopez Gutierrez