Marcelina Cruz
Long Beach,CA
Summary
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Personable and professional communicator with fluency in English and Spanish.
Overview
19
19
years of professional experience
Work History
Substitute Custodian
Long Beach School District
06.2023 - Current
- Improved school cleanliness by performing thorough and regular custodial duties, including sweeping, mopping, and sanitizing surfaces.
- Enhanced safety for students and staff by promptly addressing spills and other hazards that posed risks.
- Assisted in creating a positive learning environment with diligent maintenance of classrooms, hallways, and common areas.
- Increased efficiency by properly organizing janitorial supplies and equipment, ensuring easy access when needed.
- Ensured building security through proper locking procedures at the end of each workday or event.
- Contributed to a healthy school atmosphere by regularly emptying trash receptacles and recycling bins.
- Supported school events by setting up furniture, equipment, and decorations as required.
Accounting Clerk
CPL Express, Inc
03.2021 - Current
- Input high volume of monthly invoices with consistent accuracy.
- Completed biweekly payroll for company personnel.
- Managed accounts payable and receivables and payroll.
- Investigated and resolved internal accounting variances to keep records current.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Monitored outstanding invoices and performed collections duties.
- Executed billing tasks and recorded information in company databases.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Responded to customer concerns and questions on daily basis.
Billing Specialist
CPL Transportation
03.2021 - 06.2023
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Billing Clerk
RPM Transportation
12.2017 - 07.2020
- Executed billing tasks and recorded information in company databases.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained excellent attendance record, consistently arriving to work on time.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Entered Location of freight into database.
- Created Proof of Delivery.
- Assisted management when needed.
Customer Service Representative
Latexco West
07.2014 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Monitored orders and delivered status updates to customers regarding arrivals.
- Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
- Maintained excellent attendance record, consistently arriving to work on time.
- Assisted upper management when needed.
Billing Clerk
Rpm Transportation Consultants LLC
01.2005 - 10.2014
- Executed billing tasks and recorded information in company databases.
- Assisted customers by answering questions and fulfilling requests.
- Entered orders into computer database system.
- Processed invoices and mailed documentation to clients.
- Cross-trained and backed up other customer service managers.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Obtained scanned records and uploaded into database.
- Evaluated source documents to locate information needed for each data entry field.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Verified accuracy and validity of data entered in databases
- Entered client information into databases quickly and with minimal errors.
Education
High School Diploma -
Covina High School
Covina, CA06.1999
Some College (No Degree) -
Long Beach City College
Long Beach, CASkills
- Billing
- Billing Statement Review
- Customer service
- Truckmate expertise
- Communications
- Database Management
- Team management
- Data collection and analysis
- Organization
Timeline
Substitute Custodian
Long Beach School District
06.2023 - Current
Accounting Clerk
CPL Express, Inc
03.2021 - Current
Billing Specialist
CPL Transportation
03.2021 - 06.2023
Billing Clerk
RPM Transportation
12.2017 - 07.2020
Customer Service Representative
Latexco West
07.2014 - 01.2018
Billing Clerk
Rpm Transportation Consultants LLC
01.2005 - 10.2014
High School Diploma -
Covina High School
Some College (No Degree) -
Long Beach City College
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