Marcele Cote
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager/Developmental Services Worker
YWCA Hamilton
06.2019 - Current
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Handled individuals with dual diagnosis, and also developmental disabilities.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Helped Youth and Young Adults through the care system, legal system.
Educational Assistant
HWCDSB
01.2020 - 01.2021
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Collaborated with fellow teachers to develop interdisciplinary units, promoting cross-curricular connections and deeper understanding of content.
- Created Behavioral Support Plans for students in my classroom
- Helped with daily activities, meal time, and outdoor supervision
Personal Support Worker
CBI Home Health
02.2017 - 01.2020
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Education
Certificate - Psychosocial Rehabilitation
Durham College
Oshawa, ON10.2020
Certificate - Personal Support Worker
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2013
Skills
- Case Management
- Individualized counseling
- Organization and Multitasking
- Crisis Intervention
- Conflict Resolution
Certification
NVCI/CPI Crisis Intervention
ASSIST Training
CPR/First Aid
ISP formatting
Working in High Toxic Enviorments Training
Timeline
Educational Assistant
HWCDSB
01.2020 - 01.2021
Case Manager/Developmental Services Worker
YWCA Hamilton
06.2019 - Current
Personal Support Worker
CBI Home Health
02.2017 - 01.2020
Certificate - Psychosocial Rehabilitation
Durham College
Certificate - Personal Support Worker
Mohawk College of Applied Arts And Technology