MARCELA TABANGCURA
Los Angeles
Summary
Dedicated retail professional with a proven record in crafting personalized experiences in fast-paced environments. Expertise in assessing customer needs and delivering tailored product recommendations that enhance confidence in purchasing decisions. Committed to fostering collaboration and adaptability to elevate service standards and support a cohesive retail atmosphere.
Overview
4
4
years of professional experience
Work History
Shift Lead
Dutch Bros
Lathrop, Ca
05.2023 - Current
- Created memorable customer experiences through attentive service and personalized product recommendations, fostering genuine connections.
- Anticipate customer needs while maintaining efficient service in a high-volume environment.
- Supported seamless daily operations by prioritizing tasks and adapting quickly to changing customer traffic, enhancing team communication.
- Support seamless daily operations by prioritizing tasks, communicating across the team, and adapting quickly to changing customer traffic.
- Resolve customer concerns with professionalism and care while maintaining a positive experience.
- Resolved customer concerns with professionalism and care, ensuring positive experiences and maintaining customer satisfaction.
Sales Specialist
Apple
Pleasonton, Ca
06.2026 - 09.2026
- Established genuine connections with customers to identify and prioritize their needs, leading to tailored product recommendations.
- Assisted customers in selecting iPhones and other devices that aligned with their unique preferences and lifestyles, enhancing satisfaction.
- Educated customers on available options so they could make informed and confident purchasing decisions without feeling pressured.
- Built genuine connections with customers to understand their needs, preferences, and priorities before recommending products.
- Designed personalized experiences by customizing recommendations and communication to each customer, fostering loyalty.
- Collaborated with team members to maintain an efficient, welcoming, and customer-focused retail environment.
Shift Lead
Crumbl
Tracy, Ca
09.2022 - 05.2023
- Delivered customer service by addressing questions, concerns, and refunds, enhancing customer satisfaction.
- Collaborated with and supervised team members to ensure responsibilities were completed efficiently and service standards were maintained.
- Organized and maintained clean, well-presented customer and product areas, ensuring optimal shopping experience.
- Balanced multiple priorities in a fast-paced environment while supporting a positive and seamless customer experience.
- Managed multiple priorities in fast-paced environment, contributing to positive customer experience.
Education
Bachelor of Science - Marketing
San Francisco State University
San Francisco05-2026
Associate of Arts - Business
San Joaquin Delta College
Stockton, CA05-2024
Associate of Arts - Social Sciences
San Joaquin Delta College
Stockton, CA05-2024
Skills
- Client relationship management
- Needs-based recommendations
- Product demonstrations
- Personalized client service and relationship building
- Fast-paced retail operations
- Merchandise organization and presentation
- Customer retention
- Team collaboration and communication
- Detail-oriented organization
- Attention to detail and organization
- Bilingual communication
- Operational efficiency
Timeline
Sales Specialist
Apple
06.2026 - 09.2026
Shift Lead
Dutch Bros
05.2023 - Current
Shift Lead
Crumbl
09.2022 - 05.2023
Associate of Arts - Social Sciences
San Joaquin Delta College
Associate of Arts - Business
San Joaquin Delta College
Bachelor of Science - Marketing
San Francisco State University