Marcela Robles
Glendora
Summary
Professionally trained support coordinator and medical assistant with experience ensuring high standards of culturally competent care for various patients with diverse needs. Customer service-oriented Medical Assistant skilled in greeting patients, scheduling appointments, and preparing patient charts.
Overview
22
22
years of professional experience
Work History
Physician Scheduler
Kaiser Permanente
07.2015 - Current
- I am currently a physician scheduler for the Downey region at Kaiser Permanente
- I ensure the consistent and efficient operation of the medical office schedules, initiate and prepare and implement the monthly provider schedules for various departments
- Distribute the provider master schedules to providers, medical office administration, and ancillary support services promptly
- Solely responsible for ensuring accurate, complete, and timely schedules, subject to the approval of the Module Coordinators and Chiefs of Service
- Bi-monthly, will compute all worked hours and non-worked physician hours (AT/ET)
- Responsible for compiling each physician's bi-monthly payroll
- Completes a Regional Positive Time Report for each physician
- Adhere to area and departmental policies and procedures and keep all aspects of the schedules functioning smoothly
- Coordinate and develop, along with the chief of each department, provider master schedules 3 months prior to activating those schedules in the Regional CARE system
- Monitor and control physician overtime; obtains appropriate authorizations for call backs; ensure provider's appropriate use of indirect not-worked time and indirect worked time
- Responsible for bi-weekly access reports for region with accurate data of available appointments and calculates demands and deficits
Support Coordinator
Keck Medical Center of USC
08.2012 - 03.2015
- I was first hired as a front and back office medical assistant for the ambulatory surgery clinic
- I checked in patients, took vital signs, and assisted with some minor noninvasive procedures for reconstructive plastic surgery
- Within a few months, I was offered the position of support coordinator for one of the busiest and most well-known bariatric and general surgeons at USC, and I was offered a new surgeon
- As a Support Coordinator, I was to do all my patient's intakes, verify insurance coverage, and schedule new and post-operative appointments
- I also scheduled all pre-operative tests, such as cardiology and psychological evaluations
- I submitted authorizations for all procedures and follow-up appointments
- I would answer about 50 to 70 phone calls from patients and medical offices daily and about 50 emails a day
- I was also part of the Beta Fat research program, a study for the Lap Band
- I would call the candidates and schedule them from their consult date to their one-year follow-up appointment
- I also helped schedule surgeries and GI procedures when we were short-staffed
- I also prepared all patient charts, managing about 500 + patients
Medical Assistant/ Limited X-ray Tech
Lakeside Medical Group
02.2010 - 08.2012
- Cross-trained to support urgent care, family practice, internal medicine, pediatrics, gynecology and surgery department, referral department, and front office
- Interviewed patients for medical information, weight and height measurements, and vital signs
- Administered medications and assisted in diagnostic testing for HIV-positive patients
- Responsible for primary care, case management, and medication management
- Assessed patients and documented their medical histories
- Evaluated patient care needs, prioritized treatment, and maintained patient flow—trained new staff on quality control procedures
- Assisted doctors with surgeries and non-invasive procedures
- Authorized drug refills and provided detailed prescription information to pharmacies
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Performed vitals/glucose testing and assisted in administering injections and urinalysis
- Routinely retracted patient throat cultures and prepared them for lab submission
- Skillfully performed suture removals for patients of all ages
- Demonstrated ability to lead and motivate outstanding healthcare teams
Receptionist/Accounts Payable and Receivable
Burke Engineering
06.2007 - 02.2009
- Company Overview: Burke Engineering was an HVAC company with multiple locations from Los Angeles to New Mexico
- I started as a receptionist and was quickly offered an accounts receivable and payable position
- As a receptionist, my job was greeting all customers and answering calls ranging from sales to out-of-state store complaints
- When I changed positions, my duties were to ensure that all the payments received were entered in our system and credited to the accounts and that the deposit was completed for the bank to pick up
- I also made collection calls to companies owing over 200k in supplies
- For accounts payable, I would gather all the bills for the month and make sure the charges were correct, verifying with our branches; I would then gather all bills and go over them with the company accountant
- Burke Engineering was an HVAC company with multiple locations from Los Angeles to New Mexico
Office Manager
K&P Kitchens Inc.
06.2003 - 06.2007
- My job duties were to make sure the timecards were accurate for all employees, including overtime, do payroll, and manage all sales and contracts that were being done
- Also arranged all demolition and construction sites; contracted outside companies for materials such as granite and cabinets
- I did all the contract binding for all customers as well
Education
Bachelor of Science - Nursing
West Coast University
Ontario, CA12.2024
Pre-requisites for the Registered Nurse Program - Credits earned
Citrus College
Covina, CA01.2020
Medical Assisant/ Limited X-ray Tech Certification - Healthcare
Kaplan College
North Hollywood, CA01.2009
Credits earned - Business Administration
California State University, Los Angles
Los Angeles, CA01.2003
High School Diploma -
Gladstone High School
Covina, CA01.2002
Skills
- Bilingual (Spanish)
- CPR certification
- Venipuncture/blood draw expert
- X-ray development technician
- Trained in pre- and post-surgical care
- Organized calendar management
- Ability to multitask
- Respond to needs under pressure situations promptly
- High understanding and patience levels
- Capability to manage and coordinate several activities efficiently
Languages
Spanish
Full Professional
Timeline
Physician Scheduler
Kaiser Permanente
07.2015 - Current
Support Coordinator
Keck Medical Center of USC
08.2012 - 03.2015
Medical Assistant/ Limited X-ray Tech
Lakeside Medical Group
02.2010 - 08.2012
Receptionist/Accounts Payable and Receivable
Burke Engineering
06.2007 - 02.2009
Office Manager
K&P Kitchens Inc.
06.2003 - 06.2007
Pre-requisites for the Registered Nurse Program - Credits earned
Citrus College
Medical Assisant/ Limited X-ray Tech Certification - Healthcare
Kaplan College
Credits earned - Business Administration
California State University, Los Angles
High School Diploma -
Gladstone High School
Bachelor of Science - Nursing
West Coast University
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