Marcela Morales
Calgary,AB
Summary
Dedicated professional with a strong background in maintaining cleanliness and enhancing customer satisfaction. Skilled in cleaning, sanitizing, and customer service, I excel in creating welcoming environments and improving operational efficiency. Achieved increased sales through innovative cross-merchandising, demonstrating a blend of hard and soft skills that contribute to team success and positive customer experiences.
Overview
17
17
years of professional experience
Work History
Cleaner
Morales Cleaning Services
Ottawa, ON
05.2024 - 10.2024
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Supermarket Worker
BOMBAY
Colombia
12.2021 - 06.2024
- Checked aisles for spills to complete quick clean-up.
- Contributed to store cleanliness and presentation by diligently sweeping, mopping, and wiping down surfaces as needed.
- Maintained a consistently professional demeanor even during high-stress situations or confrontations between customers.
- Increased sales through effective cross-merchandising and promotional displays in aisles.
Supermarket Worker
Mamarron
Colombia
01.2008 - 12.2021
- Checked aisles for spills to complete quick clean-up.
- Contributed to store cleanliness and presentation by diligently sweeping, mopping, and wiping down surfaces as needed.
- Maintained a consistently professional demeanor even during high-stress situations or confrontations between customers.
- Increased sales through effective cross-merchandising and promotional displays in aisles.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
- Contributed to overall teamwork atmosphere through open communication with coworkers regarding tasks needing completion or assistance.
Education
Bachelor of Technology - Tourism And Hotel Management
UNITEC
Colombia11-1989
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Cleaner
Morales Cleaning Services
05.2024 - 10.2024
Supermarket Worker
BOMBAY
12.2021 - 06.2024
Supermarket Worker
Mamarron
01.2008 - 12.2021
Bachelor of Technology - Tourism And Hotel Management
UNITEC