Marcela LunaRamirez
Montreal,QC
Summary
With over 15 years of experience in diverse client service roles, I specialize in delivering tailored solutions that meet individual client needs. My collaborative approach ensures I can step in and support the team when needed. I am proficient in both Microsoft Office and Google Workplace, allowing me to handle complex tasks efficiently. My strong communication skills help me engage with clients effectively, ensuring their satisfaction and fostering long-term relationships.
Overview
21
21
years of professional experience
Work History
TALENT ACQUISITION SPECIALIST
The Nanny Company
Winnipeg, Canada
08.2021 - Current
- Job Posting and Advertising
- Proactively search for potential nanny candidates through social media platforms, networking events, and referrals
- Review resumes, cover letters, and applications to shortlist candidates who meet the family's criteria
- Conduct initial phone screenings to assess candidates' qualifications, experience, availability, and compatibility with the family's needs
- Verify candidates' credentials, certifications, background checks and references
- Coordinate the final steps of the hiring process and assisting with the onboarding process for the nanny.
PASTRY COOK
Cégep du Vieux Montréal
Montreal, Canada
01.2016 - 08.2021
- Prep and bake pastries, muffins, cookies and cakes
- Assist in the development of new recipes
- Maintain all the areas cleaned and organized
- Work closely with the executive chef to manage product ordering, menu creation, and training and development of your team.
ASSISTANT MANAGER/COOK
Laitue et Go
Montreal, Canada
01.2011 - 01.2016
- Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs
- Counted money and made bank deposits
- Mixed ingredients for green salads, molded fruit salads, vegetable salads and pasta salads
- Assisted cooks and kitchen staff with various tasks as needed and provided cooks with needed items.
HUMAN RESOURCES ASSISTANT
MAPLE Properties
Monterrey, Mexico
01.2005 - 01.2008
- Assisting with job postings on various platforms and websites
- Screening resumes and applications to identify qualified candidates
- Scheduling interviews and coordinating communication between candidates and hiring managers
- Conducting initial phone screenings or interviews with candidates
- Coordinating new hire paperwork and ensuring completion of required forms
- Assisting with HR projects and initiatives, such as employee surveys or performance management processes
- Reviewing and application of psychometric tests.
KINDERGARTEN ENGLISH TEACHER
Kindergarden Padarise
San Pedro Garza Garcia, Mexico
01.2004 - 01.2005
- Developed and adapted curriculum to encompass English reading, writing and comprehension skills
- Built rapport with students and caregivers to promote open communication
- Maintained accurate and complete student records and prepared reports on children and activities as required by laws, district policies and administrative regulations
- Observed and evaluated children's performance, behavior, social development and physical health.
Education
French Writing -
Cégep du Vieux Montréal
Montréal, QC05.2014
French Communication -
UQAM
Montréal, QC05.2013
French as Second Language -
Centre Alpha Sainte-Anne
Montréal, QC05.2010
Bachelor of Arts (B.A.) Psychology -
Universidad de Monterrey
Monterrey, Nuevo León05.2008
ESL - English As A Second Language
University of Calgary
Calgary, AB07.2006
Skills
- Office
- Canva
- Slack
- Google Workspace
- Content Creation
- Client Service Responsable
- Patience
- Organized
- Creative
Presentation skills
Documentation and notes
Company policy adherence
Relationship building
Online chat and email
Troubleshooting
Marketing
Complaint resolution
Multi-line phone talent
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
TALENT ACQUISITION SPECIALIST
The Nanny Company
08.2021 - Current
PASTRY COOK
Cégep du Vieux Montréal
01.2016 - 08.2021
ASSISTANT MANAGER/COOK
Laitue et Go
01.2011 - 01.2016
HUMAN RESOURCES ASSISTANT
MAPLE Properties
01.2005 - 01.2008
KINDERGARTEN ENGLISH TEACHER
Kindergarden Padarise
01.2004 - 01.2005
French Writing -
Cégep du Vieux Montréal
French Communication -
UQAM
French as Second Language -
Centre Alpha Sainte-Anne
Bachelor of Arts (B.A.) Psychology -
Universidad de Monterrey
ESL - English As A Second Language
University of Calgary