Marcela Castro Guzman
El Monte
Summary
Detailed-oriented professional with a strong background in accounting and human resources, bringing over ten years of experience in managing records, maintaining confidentiality, and supporting team operations. Skilled in communication, and building rapport with diverse individuals. Adept at resolving conflict with empathy and professionalism.
Overview
13
13
years of professional experience
Work History
Accounting Clerk/Human Resources Officer
Lith-O-Roll Corporation
09.2012 - 03.2025
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Arts - Arts And Letters
California State University, Los Angeles
Los Angeles, CA06-2007
Skills
Bilingual Communication (English/Spanish)
Attention to detail
Data entry and recordkeeping of confidential information
Organized and time management focused
Financial tracking
Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Accounting Clerk/Human Resources Officer
Lith-O-Roll Corporation
09.2012 - 03.2025
Bachelor of Arts - Arts And Letters
California State University, Los Angeles
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