Marcela Acosta A.
London
Summary
Dedicated and goal-oriented professional with a strong track record of success and a passion for delivering exceptional results. Consistently stands out among peers by leveraging unique skill sets and experience to effectively contribute to the success of any organization. Keen eye for detail and proactive mindset enable quick adaptation to new challenges and drive positive outcomes. Commitment to continuous learning and growth keeps ahead of industry trends and delivers innovative solutions.
Overview
18
18
years of professional experience
Work History
Senior Talent Acquisition
Solvo Global
01.2021 - 12.2024
- Sourcing and attracting candidates by using databases, social media, etc
- Conducting interviews and filtering candidates for open positions and different profiles
- Increased quality of hires through meticulous candidate screening, interviewing, and assessment techniques
- Mentored junior recruiters on best practices in sourcing strategy development and effective interview techniques, elevating overall team performance
- Improved candidate experience by providing timely feedback and clear communication throughout the hiring process
- Led recruitment efforts for high-profile executive searches, collaborating closely with senior leadership teams to identify ideal candidates
- Develop and update job descriptions and job specifications
- Established excellent working relationships with the hiring supervisors and project managers to facilitate teamwork and more effective recruitment
- Discussion and negotiation of profiles, operational improvement issues, and viability of requirements with corporate clients
- In charge of selection processes for companies in the United States
- Reduced time-to-fill for critical roles by cultivating strong relationships with hiring managers and understanding their specific needs
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
- Collaborated with hiring managers to determine job requirements and understand departmental needs
- Negotiated competitive compensation packages with selected candidates, ensuring alignment with company budget constraints and internal equity standards.
Credit and Collection Manager
Tapivan SAS
01.2013 - 03.2020
- Develop processes and procedures for evaluating customer finances and setting or changing credit limits
- Manage relationships with the Sales department, Finance and Accounting and other functional departments
- Manage relations with credit reporting agencies
- Reduced delinquency rates by closely monitoring customer accounts and promptly addressing overdue payments
- Managed disputes effectively by working closely with internal departments to resolve issues quickly and maintain customer goodwill
- Streamlined credit application processes, resulting in faster approvals and increased customer satisfaction
- Ensured proper documentation was maintained for all credit decisions as well as legal actions related to debt recovery efforts
Hostess
DiLucca Restaurant
10.2010 - 07.2012
- Organized and scheduled reservations for customers daily
- Provided excellent customer service and fostered warm relationships with repeated customers
- Accommodated guests according to their needs, including providing child booster seats and ensuring customers with wheelchair felt comfortable
- Answered customer questions about hours, seating, and menu information
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
Functions, Conferences and Events Attendant
Pinnacle Hospitality Agency
01.2008 - 08.2010
- Provide teamwork to all teammates and promote a sense of urgency for the guest and team members
- Communicates with guests and co-workers in a friendly and professional manner
- Converses with guests, makes suggestions, and answers questions regarding food and beverages constantly
- Sets-up, organizes, maintains, and closes the restaurant or banquet functions ensuring that areas are stocked and cleaned
- Assist in preparing the banquet room for function
- Collaborated with management team, promoting efficient and effective coatroom operation
- Promptly responded to all requests for assistance
- Facilitated smooth operation of events by setting up venues according to specific requirements
- Utilized strong interpersonal skills to establish rapport with guests
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal
- Collaborated with team members to improve overall service quality and guest experience
Runner / Waitress
TAFE, The Apprentice Restaurant
01.2007 - 08.2007
- Meeting and greeting customers, building strong relationships and taking orders
- Communicating with kitchen staff, replying to special requests and feedback
- Maintenance and cleaning of tables, chairs and decorations
- Answer questions about the menu
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow
- Provided excellent customer service when interacting with clients, fostering positive relationships
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times
Education
Human Resources Management
Fanshawe College
London, ON08.2025
Diploma - Human Resources Management
Politécnico De Colombia
Medellin, Colombia01-2020
Advanced Diploma - Hospitality
Sydney Business & Travel Academy
Sydney, Australia08-2010
Cabin Crew Member - Flight Attendant
Academia Antioqueña De Aviación
Medellin, Colombia11-2005
Skills
- Teamwork and collaboration
- Active listening
- Problem-solving
- Analytical and critical thinking
- Adaptability and flexibility
- Effective communication
- Organizational skills
- Multitasking Abilities
- Time management
- Microsoft office
- Customer service
- Computer proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Talent Acquisition
Solvo Global
01.2021 - 12.2024
Credit and Collection Manager
Tapivan SAS
01.2013 - 03.2020
Hostess
DiLucca Restaurant
10.2010 - 07.2012
Functions, Conferences and Events Attendant
Pinnacle Hospitality Agency
01.2008 - 08.2010
Runner / Waitress
TAFE, The Apprentice Restaurant
01.2007 - 08.2007
Human Resources Management
Fanshawe College
Diploma - Human Resources Management
Politécnico De Colombia
Advanced Diploma - Hospitality
Sydney Business & Travel Academy
Cabin Crew Member - Flight Attendant
Academia Antioqueña De Aviación
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