Marcel Tchatchou
Indianapolis ,IN
Summary
Adept IT Technician with a proven track record at Field Nation, enhancing system performance and user satisfaction through expert hardware upgrades and network troubleshooting. Excelled in rapid diagnostic resolutions and preventive maintenance, showcasing strong problem-solving abilities and teamwork. Skilled in network security and technical support, consistently meeting tight deadlines in fast-paced settings.
Overview
6
6
years of professional experience
Work History
IT Technician
Field Nation
01.2019 - Current
- Implemented hardware upgrades, optimizing performance for key operational systems.
- Diagnosed network connectivity issues to improve system uptime for internal users.
- Analyzed system errors using diagnostic tools, achieving rapid issue resolution for enterprise applications.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
MS - Technical Communications
Michigan Technological University
Houghton Mi05.2015
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Network troubleshooting
- Network maintenance
- Application installations
- Wireless networking
- IT documentation
- IT asset management
- Network security
- Operating system management
- Server maintenance
- Helpdesk services
- Peripheral repair
- Incident management
- Troubleshooting and Diagnostics
- Problem-solving
- Teamwork and collaboration
- Troubleshooting network issues
- Hardware and software repair
- Hardware configuration
- LAN/WAN
- User support
- Network certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Accomplishments
More than 1400 Jobs completed
Timeline
IT Technician
Field Nation
01.2019 - Current
MS - Technical Communications
Michigan Technological University
Similar Profiles
BRANDON BERGHMANSBRANDON BERGHMANS
Freelance Field Service at Field NationFreelance Field Service at Field Nation
Jeko BashirJeko Bashir
Cyber Security, Technician at Field NationCyber Security, Technician at Field Nation
TAIYE PHILLIPSTAIYE PHILLIPS
Independent Contractor Technician at Field NationIndependent Contractor Technician at Field Nation