Summary
Overview
Work History
Education
Skills
Certification
Coursework
Languages
Timeline
Generic

MARCEL SANTONATO

Bradford,Canada

Summary

A results-driven professional with comprehensive background in diverse roles. Known for enhancing operational workflows and contributing to cross-functional team success. Reliable, adaptable, and skilled in multitasking and conflict resolution.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Development – Generalist

Augustus Tree Services Ltd.
12.2019 - 12.2023
  • Social Media Marketing - Created & Managed Social Media Pages (Facebook Page)
  • Posted Ads on Social Media Pages to generate leads + stayed within company budgets
  • Picked up Payroll from Accounting Department on a weekly basis
  • Answered any incoming calls from main line - office telephone - to answer customers’ questions or redirected them
  • Kept office clean, organized and maintained overall professional appearance
  • Project Coordination - Coordinated renovations for new office location (drywall, tiles, furniture, storage, plumbing, etc.) making sure renovations were within company budget and completed before or by deadline
  • Bid and/or Obtained municipalities contracts through different websites like www.bidsandtenders.ca
  • Designed and Printed 15,000 Door Hangers and distributed them to generate new leads

Customer Solutions Expert

www.JiffyShirts.com
08.2018 - 12.2018
  • Company Overview: Temporary/ Contract Position - Worked From Home
  • Trained and Utilized Business Software’s like Zendesk, Slack, Expensify, Solidus, AlphaBroder
  • Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Held Weekly CST Meetings with Customer Service Team through 'Zoom'
  • Maintained Customer Records by Updating Account Information
  • Maintained financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepared product and service reports by collecting and analyzing customer information
  • Temporary/ Contract Position - Worked From Home

Logistics Coordinator/ Administrative Assistant

Smartway Trailer Rentals
01.2018 - 08.2018
  • Company Overview: Temporary/ Contract Position
  • Data Entry (Inputting driver information – daily driver logs)
  • Logistics Billing/ Invoicing (QuickBooks)
  • Driver GPS Tracking (Ram Tracking), Driver Dispatching
  • Navision (Business Management Software, Assets Tracking/ ROI)
  • Driver Management/ Safety Enforcer
  • Temporary/ Contract Position

Cost Estimator/ Executive Assistant

WindSpec Inc.
09.2015 - 09.2017
  • Organizing specific files (Invoices, Workers Information, and Contracts)
  • Keeping a clean and organized workplace environment
  • Answered any incoming phone calls or made any necessary outgoing phone calls
  • Estimated jobs using excel spreadsheets (to organize data) as well as utilizing company software called 'WindMAP', a business management software, (the Cost-Breakdown Segment)
  • Also helped in Production as well, from time to time, if finished with assigned office tasks, to help understand how the windows were manufactured + increased productivity in production as well
  • Reported to the Vice President (Oren) on a daily basis following completion of assigned tasks

Education

Associates Degree - Business Administration Program

Georgian College
Barrie, ON
08.2018

RMAC - Mortgage Agent Course Program

REMIC
Toronto, ON
08.2019

Skills

  • Embraces entrepreneurism, as demonstrated by being the Founder and Operator of KruzeCVS Inc from 2017-2018
  • Proficient in the use of microcomputer applications (Microsoft/ Google - office applications): like Word, Excel, PowerPoint, and G Suite (Google Docs)
  • Excels in a fast paced environment requiring prioritization and multitasking
  • Able to apply active listening skills to identify customer needs
  • Excellent verbal communication and nonverbal communication (eye contact, strong posture etc)
  • Completed Work-Smart Campus (Health and Safety in the Workplace) Certificate
  • Obtained First Aid/ CPR
  • Excellent organizational, problem solving, and time management skills
  • Has great attention to detail
  • Able to work in a professional business environment using excellent interpersonal skills and judgement
  • Ability to take initiative and work independently as well as with others
  • Has completed WHMIS training
  • Eager to learn/ easy to train
  • Schedule management
  • Sales and marketing
  • Schedule coordination
  • Documentation skills
  • Budgeting and finance

Certification

  • Associates Degree, Business Administration Program, Georgian College, Barrie, ON, 09/01/14 - 08/31/18
  • RMAC, Mortgage Agent Course Program, REMIC, Toronto, ON, 08/16/19

Coursework

  • Microcomputer Applications
  • Math Finance
  • Customer Service
  • Marketing
  • Entrepreneurship
  • G Suite

Languages

English
Full Professional

Timeline

Business Development – Generalist

Augustus Tree Services Ltd.
12.2019 - 12.2023

Customer Solutions Expert

www.JiffyShirts.com
08.2018 - 12.2018

Logistics Coordinator/ Administrative Assistant

Smartway Trailer Rentals
01.2018 - 08.2018

Cost Estimator/ Executive Assistant

WindSpec Inc.
09.2015 - 09.2017

RMAC - Mortgage Agent Course Program

REMIC

Associates Degree - Business Administration Program

Georgian College

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MARCEL SANTONATO