Marcel Salem
Laval
Summary
A results-driven professional with a strong foundation in analysis and operational cybersecurity, complemented by nearly 8 years of proven success in sales and client relationship management. Adept at leveraging newly acquired cybersecurity skills to enhance business operations and implement data-driven solutions. Ambitious and organized, with a track record of exceeding expectations and driving strategic growth. Currently pursuing an undergraduate certificate in cybersecurity, with plans to obtain additional certifications and ultimately complete a bachelor's degree to further deepen technical expertise and career opportunities. Eager to apply a strong blend of technical expertise, business insight, and customer-focused strategies to support organizational growth and success.
Overview
8
8
years of professional experience
Work History
Manager Of Operations
Les Aliments Salem(Fruits/Vegetables Distribution)
01.2022 - Current
- Managed daily operations of the organization, including directing personnel, budgeting, planning, organizing and scheduling meetings.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented operational strategies to optimize efficiency, reduce costs, and improve customer service.
- Analyzed business processes to identify areas of improvement and develop solutions to enhance performance.
- Created and enforced policies and procedures to support compliance.
Sales Associate Specialist
Car-On Auto Sales
12.2020 - 11.2021
- Successfully achieved monthly sales goals by actively engaging with customers and consistently exceeding performance targets.
- Respond to customer inquiries and assist them in every aspect of purchasing a vehicle.
- Complete all paperwork that the dealership requires during the purchase of a vehicle as well as help car buyers complete finance applications.
- Arrange test drives for clients and accompany them to demonstrate the features and benefits of a particular vehicle
- Prospecting new clients using internet, cold calling and social media platforms.
- Research competitor vehicle pricing and keeping up to date with relevant product knowledge using both company resources and the internet.
- Provided exceptional customer service while ensuring total satisfaction with every purchase experience.
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
Sales Associate Specialist
417 Infiniti Nissan Limited
03.2020 - 12.2020
- Increased sales revenue by implementing effective sales strategies and fostering strong customer relationships.
- Achieved top-ranking status among peers through consistent high-performance results, demonstrating a strong commitment to personal growth and professional development.
- Coordinated and conducted test drives, showcasing vehicle features and benefits to prospective clients.
- Managed dealership-required paperwork and assisted clients with completing finance applications to ensure a smooth transaction.
- Prospected and engaged new clients using online platforms, cold calling, and social media to expand the customer base.
- Delivered exceptional customer service, ensuring complete satisfaction with every purchase.
- Developed strong customer service skills by resolving complaints and inquiries with professionalism and a positive attitude.
Sales Team Leader
Telecommunication TELUS/KOODO
01.2017 - 02.2020
- Identified and recruited top talent, leading interviews, onboarding procedures, and orientation sessions to ensure a smooth transition into the team.
- Executed administrative responsibilities, including accurate filing, efficient data entry, and generating detailed reports to support operational efficiency and informed decision-making.
- Developed and implemented effective sales strategies to increase customer satisfaction, retention and loyalty.
- Monitored daily, weekly, monthly performance metrics to assess team effectiveness, set targets and provide direction on how to achieve them.
- Utilized CRM software to track customer data, manage pipeline activities, forecast revenues and monitor KPIs.
- Utilized problem-solving skills to resolve customer complaints efficiently.
- Maintained optimal stock levels on the sales floor to ensure product availability and a well-organized display.
- Generated leads through cold calling prospective clients or attending networking events.
Education
Undergraduate Certificate - Analysis and Operational Cybersecurity
Polytechnique Montréal
Montreal, QC05-2025
General Education Development (GED) -
Willis College
Ottawa, ON03.2024
Automotive Certification Course - OMVIC (Ontario Motor Vehicles Industry Council)
Georgian College
Ottawa, ON02.2020
Skills
- Proficient in Office Productivity Tools for Cybersecurity
- Scripting with Powershell
- Python
- Wireshark software
- Network Security
- Analytical and Problem-Solving Skills
- Network protocols
- Security Compliance and Standards
- Proficient in cryptography, with hands-on experience decoding encrypted messages using Python in a project focused on analyzing and breaking cryptographic algorithms
- Programming/Scripting projects using PowerShell (Build a custom module based on a daily use case to install, modify, and manage infrastructure) and Python (Cryptographic Attacks)
Languages
French
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Manager Of Operations
Les Aliments Salem(Fruits/Vegetables Distribution)
01.2022 - Current
Sales Associate Specialist
Car-On Auto Sales
12.2020 - 11.2021
Sales Associate Specialist
417 Infiniti Nissan Limited
03.2020 - 12.2020
Sales Team Leader
Telecommunication TELUS/KOODO
01.2017 - 02.2020
Undergraduate Certificate - Analysis and Operational Cybersecurity
Polytechnique Montréal
General Education Development (GED) -
Willis College
Automotive Certification Course - OMVIC (Ontario Motor Vehicles Industry Council)
Georgian College
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