Marcel Pena
Mississauga,ON
Summary
Dynamic Dental Assistant with a proven track record at St. Lawrence Dentistry, enhancing patient satisfaction and retention through exceptional communication and friendly demeanor. Skilled in digital X-ray proficiency and office administration, I excel in team collaboration and maintaining high standards of health and safety. Passionate about delivering top-notch customer service and efficient dental care.
Overview
6
6
years of professional experience
Work History
Dental Assistant
St. Lawrence Dentistry
10.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Increased patient retention by building rapport through excellent communication skills and friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Personal Support Worker
Kantzavelos Family
09.2019 - 01.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Conducted light housekeeping duties to maintain clean and comfortable living space for patients.
- Monitored patient health status regularly, reporting any changes to appropriate medical staff.
Supply Teacher
Royal Montessori School
06.2018 - 09.2018
- Worked well in a team setting, providing support and guidance to children.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Intra-oral Level 1 & 2 - Dental Assisting
Anderson College
Mississauga01.2023
High School Diploma -
Archbishop Romero Catholic Secondary School
Mississauga01.2020
Skills
- Dental terminology knowledge
- Digital X-Ray Proficiency
- Customer Service
- Disinfection and Sterilization
- Knowledgeable in LiveDDM and Tracker Software
- Office Administration Duties
- Professionalism and Etiquette
- Team Collaboration
Timeline
Dental Assistant
St. Lawrence Dentistry
10.2022 - Current
Personal Support Worker
Kantzavelos Family
09.2019 - 01.2022
Supply Teacher
Royal Montessori School
06.2018 - 09.2018
Intra-oral Level 1 & 2 - Dental Assisting
Anderson College
High School Diploma -
Archbishop Romero Catholic Secondary School
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