Marcel Ingraldi
Oshawa,ON
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
15
15
years of professional experience
Work History
Comfort Consultant
OnPoint Home Services Inc
Stouffville, Ontario
09.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Department Supervisor
The Home Depot
Ajax
03.2010 - 09.2024
- Managed daily operations, ensuring efficient workflow and productivity.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Built lasting client relationships by organizing and planning sales events.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Trained and mentored new associates on department policies and procedures.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Trained, managed and motivated employees to promote professional skill development.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Ensured compliance with all safety regulations across the department.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Worked closely with sales associates to complete tasks.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Executed targeted merchandising and promotional plans to meet department sales goals.
Education
High School Diploma -
Notre Dame Catholic Secondary School
Ajax, ON06-2007
Skills
- Customer service
- Sales analysis
- Problem solving
- Time management
- Effective communication
- Relationship building
- Customer engagement
- Organizational skills
- Adaptability
- Multitasking capacity
- Customer follow-up
- Customer needs assessment
- Suggestive selling
- Customer assistance
- Adaptability and flexibility
- Reliability
- Attention to detail
- Excellent communication
- Professionalism
- Multitasking Abilities
- Teamwork
- Team cooperation
Affiliations
- Sports fanatic
- Music Lover
- Prioritize family
Accomplishments
- Received a Diamond Homer Award through meeting sales goals, excellent customer service and team building.
- Honoured with the Angel award from The Home Depot for providing medical treatment to a customer who had a heart attack in the store.
References
References available upon request.
Timeline
Comfort Consultant
OnPoint Home Services Inc
09.2024 - Current
Department Supervisor
The Home Depot
03.2010 - 09.2024
High School Diploma -
Notre Dame Catholic Secondary School
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