Marcel Brkljaca
Stoney Creek,Ontario
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Warehouse Picker/Process Guide/Learning Ambassador
Amazon
04.2022 - 10.2023
- Assisted in training new warehouse associates, sharing best practices and fostering a positive work environment.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records on coworkers and coached them accordingly.
- Streamlined production processes, maintaining and calibrating complex machinery.
- Improved overall equipment effectiveness by training operators on best practices and usage techniques.
Sales Associate
Lowes Home Improvment
07.2020 - 12.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming and clean store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Creating custom orders, setting deliveries, and booking installs with our contractors.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Waiter
The Grand Olympia Hospitality And Convention Centre
05.2019 - 03.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
No Degree - AZ License
Toronto Truck Driving School
Cambridge, ON11.2023
High School Diploma -
St John Henry Newman
Hamilton, ON06.2021
Skills
- Order Processing
- Paperwork Processing
- Customer service
- Team collaboration
- Computer literacy
- Staff Mentoring
- Interpersonal Skills
- Telephone Etiquette
- Cleaning and Sanitizing
- New Hire Training
- Hospitality Service Expertise
- Adaptability
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Warehouse Picker/Process Guide/Learning Ambassador
Amazon
04.2022 - 10.2023
Sales Associate
Lowes Home Improvment
07.2020 - 12.2021
Waiter
The Grand Olympia Hospitality And Convention Centre
05.2019 - 03.2020
No Degree - AZ License
Toronto Truck Driving School
High School Diploma -
St John Henry Newman
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