Marc Angelo Montecalvo
Toronto,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Team Leader
Concentrix
Cebu City
10.2012 - 08.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supported office business development and customer service.
- Initiated timely response to emails, voicemails and written correspondence.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
Customer Service Representative
Concentrix
Cebu City, Cebu
01.2007 - 09.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
Education
No Degree - Psychology
University of The Philippines-Diliman
Quezon City 05.2001 -
No Degree - English
Mindanao State University
Iligan City 05.2001 -
No Degree - Business
Lambton College
Toronto, ON 05.2001 -
Skills
Teamwork and Collaboration
undefinedTimeline
Team Leader
Concentrix
10.2012 - 08.2021
Customer Service Representative
Concentrix
01.2007 - 09.2012
No Degree - Psychology
University of The Philippines-Diliman
05.2001 -
No Degree - English
Mindanao State University
05.2001 -
No Degree - Business
Lambton College
05.2001 -
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