Marc Valdez

As a Public Safety Assistant Supervisor, I provide leadership and operational oversight for Public Safety operations by supervising uniformed officers, coordinating security-related activities, ensuring regulatory compliance, and maintaining a safe, secure, and guest-focused environment. Oversee scheduling, training, coaching, and performance management of team members while collaborating with departments across the organization to ensure effective coverage and service delivery. Monitor casino floor operations, address service and safety concerns, manage incident reporting and escalations, assist with gaming and jackpot procedures, and serve as a key liaison between frontline staff and management. Promote teamwork, accountability, communication, and the Chumash values while ensuring the professional appearance and performance of Public Safety personnel.

Secured casino assets while fostering a safe, welcoming environment for guests and team members. Verified guest age requirements, screened for prohibited items and potential security concerns, and monitored for issues such as intoxication or disruptive behavior. Welcomed visitors, provided directions and assistance, resolved concerns, and applied de-escalation techniques to effectively manage guest interactions. Established positive relationships with guests through effective communication and professionalism while creating a safe and enjoyable casino experience.

• Observed casino areas for unusual behavior and safety risks.
• Supported guests in emergency situations and administered first aid assistance.

Led daily store operations by supervising and developing team members, and creating effective schedules. Delegated tasks, monitored performance metrics, and fostered positive, customer-focused environment. Built strong customer relationships and provided personalized service to drive sales and improve customer satisfaction. Handled problem solving, multitasked in fast-paced environment, oversaw cash office operations, managed administrative paperwork, coordinated in-store services, and maintained communication with general and district managers.

• Supervised daily store operations and ensured compliance with company policies.
• Trained and mentored staff on sales techniques and customer service standards.
• Managed inventory levels and organized product displays for optimal customer appeal.