Marc Seguin
Carleton Place,ON
Summary
Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dynamic individual with hands-on experience in retail merchandising and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
24
24
years of professional experience
Work History
Owner /Operator Manager
MacEwen Petroleum
06.2016 - 08.2018
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Owner /Operator Manager
Pioneer
10.2011 - 04.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Associate
Staples
09.2008 - 04.2011
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Franchise Owner
Dairy Queen Canada
03.1994 - 06.2008
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
Education
High School Diploma -
LaSalle Catholic Comprehensive High School
LaSalle, QC06-1978
Skills
- Customer relations
- Small business operations
- Relationship building
- Client service
- Operations management
- Business management
- Business planning
- Staff management
- Financial planning
Languages
French
Professional Working
Timeline
Owner /Operator Manager
MacEwen Petroleum
06.2016 - 08.2018
Owner /Operator Manager
Pioneer
10.2011 - 04.2016
Associate
Staples
09.2008 - 04.2011
Franchise Owner
Dairy Queen Canada
03.1994 - 06.2008
High School Diploma -
LaSalle Catholic Comprehensive High School
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