Marc Scrivener
Ottawa
Summary
Experienced executive leader with a proven track record in driving organizational success and fostering collaboration. Demonstrated expertise in strategic planning, financial oversight, and stakeholder engagement. Recognized for adaptability, resilience, and consistent delivery of results in evolving environments. Possesses strong interpersonal skills, effective communication abilities, and a results-driven approach.
Overview
2025
2025
years of professional experience
Work History
Volunteer Executive Director
Canterbury Community Police Centre - Ottawa Police
- Solicitor General’s Crime Prevention Award for the Province of Ontario
- Certificate of Appreciation from Ottawa Police Chief Tom Flanagan
- Trained over 100 Volunteers and Taught numerous crime prevention strategies
- Designed and implemented training programs for volunteers and authored a training manual
- Lectured on crime prevention and building community police centres to other police agencies
- Created several crime prevention initiatives for our area (Seniors N Scams, Safe Seniors, Bike Safe, Home / Business Security Evaluations)
- Created crime prevention brochures and created a local network to display the brochures and other crime prevention information throughout the community we served
- Prepared progress reports for the Steering Committee, Inspector in Charge and Police Chief
- Charted & analyzed crime patterns on city map for area patrol officers
- Advocated for organizational interests with key stakeholders to foster trust and transparency.
- Conducted performance evaluations to identify strengths and development opportunities.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Cultivated strong relationships with stakeholders by facilitating open communication and collaboration.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Presented regularly at conferences or industry events showcasing the accomplishments of the organization.
- Drove significant growth in volunteer engagement by implementing targeted recruitment campaigns.
- Streamlined operations and reduced costs with implementation of efficient financial management systems.
Bus Operator
City of Ottawa
08.2004 - Current
- Completed and received City of Ottawa - Bus Operators Course
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Completed and received certificate for Pro-In-Motion Training
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Completed and received certificate for Smart Drive
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Occupational Health & Safety Training / WHMIS
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Defensive / Winter Driving Course
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Emergency equipment use and deployment
- Provide safe, efficient & on-time transportation for a large multicultural population and disabled persons who rely on transit
- Circle check of vehicle prior to leaving property and during the course of my shift to ensure safety & reporting of minor and major safety defects
- Use my multi tasking skills to operate 40 foot single and double decker buses 60 foot articulated buses while keeping on schedule, while answering passenger inquiries, calling stops, operating two-way radio, collecting fares and navigating through dense downtown traffic, solving problems
- Sometimes have to deal with fare disputes, difficult or unruly passengers and behavior
- Mentoring of new Bus Operators by them driving my route using 40 foot and 60 foot articulated buses while I provide direction, advice, or render any assistance they require to help new drivers improve their skills
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Received excellent customer reviews for friendly, punctual transport services.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
Shop Steward
ATU Local 279
01.2020 - 05.2024
- Ensured compliance with labor laws), keeping up-to-date on changes in legislation that could impact both employer and employee rights.
- Resolved conflicts between employees professionally, fostering a positive working environment for all team members.
- Regularly communicated with upper management regarding staff concerns and suggestions, advocating for employee needs and interests.
- Established strong relationships with union representatives) to facilitate effective collaboration on matters related to worker''s rights and protections.
Disc Jockey - Website Designer (part-time)
Sounds Great Musical Services
01.2002 - 01.2019
- Received numerous thank you letters from customers for providing great entertainment
- Received letter from Bob Freeman thanking me for helping to increase his business by 26% by using the internet and commenting how customers find the website very easy to use and navigate
- Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
- Created website, complete with new graphics
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- 23 years experience as a DJ and Master of Ceremonies
- Received positive feedback from clients for outstanding communication skills throughout the planning process.
- Highly sought after by hotels, banquet facilities, wedding planners for my knowledge, ability to read the crowd, keep the dance floor full and my friendly disposition and sense of humour
- Cultivated strong relationships with venue owners and managers, leading to increased booking opportunities.
- Train, evaluate and mentor DJ’s
- Expanded client base through active networking within the entertainment industry and effective marketing strategies.
- Created brochures and promotional items to give to customers and staff
- Enhanced customer satisfaction by collaborating with event organizers to tailor performances according to specific preferences.
- Managed sound quality levels during performances to ensure optimal listening experiences for attendees.
- Generated repeat business through superior performance quality and exceptional professionalism during engagements.
- Worked with clients to determine requirements for each party or event.
- Developed user-friendly web forms with validation and error handling.
- Optimized web applications for speed, scalability and security.
- Designed and executed security measures such as firewalls and encryption.
- Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility.
Webmaster - Graphic Artist – Researcher (Contract)
Gananoque Police Service
01.2008 - 08.2012
- Received letter of commendation from Chief Liu for re-designing the Gananoque Police Service Crest
- Received letter of commendation from Gananoque Police Services Board for creating the Gananoque Police Website and making it user friendly for all ages
- Managed multiple projects simultaneously, delivering high-quality results within tight deadlines.
- Received letter of commendation from Chief Liu for being responsive to staff needs and helping them with research, layouts for proposals, projects and helping to lift staff morale
- Complete redesign and re-launch of the Gananoque Police Service Website ensuring all stakeholders were represented with information that works (over 31 000 visits to date) and turning people’s ideas and input into reality
- Configured and purchased domains for websites.
- Created new Police ID cards with security features & arranged for the secure printing
- Collaborated with marketing teams to create SEO strategies that boosted search engine rankings.
- Creation and updating of numerous police forms both paper and electronic format
- Consistently met or exceeded client expectations by delivering professionally designed, fully functional websites tailored to their needs.
- Creation of custom graphics for the website and printed promotional/service materials
- Optimized load times by reducing file sizes, compressing images, minifying CSS/JS files 19.
- Created all new business stationary and pull up displays for promotional use at events
- Created detailed documentation for future reference or training purposes.
- Created Youth In Policing Initiative, sub website, golf shirts & ID’s
- Assisted Chief Liu with final preparation of the Gananoque Police Service Business Plan
- Wrote policy for using Gananoque Police Service Logo and approved by Chief Liu
- Advise Chief Liu on the layout for reports, proposals, corporate branding, public image and safety awareness campaigns
- Custom designed power point templates and presentations
- Enhance crime scene photos from surveillance cameras to increase clarity to gain more information
- Use my skills and years of experience as an award winning crime prevention specialist to constantly research new and innovative crime prevention methods that work while addressing the concerns of all stakeholders and providing strategic advice and assistance to Chief Liu to meet the goals he has prioritized
- Chief Liu also had me research special projects for his office
President
1252173 Ontario Inc. (o/a MCDJ’S & MC Limousines & Sedan Service)
03.1990 - 07.2000
- Founded business in 1990
- Developed and executed operational strategies for sustained business expansion.
- Designed, built and installed sound & lighting systems for bars and nightclubs
- Maximized profitability by optimizing budget allocations and resource management.
- Strengthened relationships with key stakeholders by initiating regular communication channels.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Reduced operational costs through strategic cost management initiatives.
- Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Strengthened bilateral relations by engaging in high-level diplomatic missions.
- First DJ Service in Ottawa with website which I designed
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Sought after Master of Ceremonies for many functions
- Founded performance- and merit-based evaluation system to assess staff performance.
- Identified needs & priorities for clients and banquet facilities
- Trained, Supervised & Lead a Staff of 16
- Detailed record keeping of customer information and accounts
- Repairing equipment, preventative maintenance
- Provided emergency services to customers
- Encouraged and empowered employees to take control of their work
Transportation Coordinator - Bereaved Families
Canadian Police - Peace Officers Memorial
09.1994 - 09.1999
- Coordinated multiple vehicles and staff to transport the family members of fallen officers to and from the Police - Peace Officers Memorial Service on Parliament Hill
- Coordinated schedules and communicated changes to customers.
Security Chair – Biennial Conventions
Liberal Party of Canada
10.1995 - 10.1997
- Requested to review security protocols for other political parties
- Responsible for the planning, budgeting, training, scheduling and supervision of over 200 security personnel
- Facilitated dialogue among board members to ensure alignment on critical issues.
- Responsible for the safety and security of over 5000 convention delegates, invited guests, VIP’s and the Ottawa Congress Centre
- Led strategic initiatives for enhanced organizational alignment and cohesion.
- Organized and oversaw every aspect of security
- Formulated strategic partnerships to expand organizational reach and influence.
- Conventions were zero incident
- Maintained impartiality and objectivity during meetings and decision-making.
- Other details relating to this position are confidential by written agreement
- Led development of comprehensive training program for new members, ensuring smooth transition and integration into organization.
- Championed diversity and inclusion initiatives, leading to more representative and engaged membership base.
- Negotiated with vendors to secure cost-effective services for organizational events, saving resources.
- Maintained meticulous records of meetings, decisions, and action items to ensure accountability and follow-through.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Founded performance- and merit-based evaluation system to assess staff performance.
Jail Guard
Ontario Provincial Police - Ottawa Detachment
06.1991 - 06.1995
- Training for Guarding Prisoners
- Often commended by Officers and Sergeants for excellent detailed reporting skills
- Maintained a safe environment for inmates and staff by conducting thorough cell searches and confiscating contraband items.
- Received and incarcerated persons who were arrested
- Reduced incident rates through effective communication and de-escalation techniques.
- Physically and electronically monitored their activities while in jail until they were released from custody or went to court
- Contributed to a positive work environment by supporting colleagues in their duties while maintaining professionalism among staff members at all times.
- The enforcement and observance of laws for incarcerated persons
- Participated in ongoing training sessions related to crisis intervention techniques, cultural sensitivity awareness, self-defense tactics, and emergency response drills to continually improve job performance capabilities as a Jail Guard.
- Access control to cell block and cells
- Conducted regular head counts to maintain accurate records of inmate population and location within the facility.
- Maintain detailed prisoner logs
- Kept up-to-date on relevant policies, procedures, laws, regulations, ensuring compliance at all times within the jail setting.
- Maintained detailed police notebook, writing police reports, securing prisoners property
- Increased facility safety through continuous monitoring of surveillance cameras, observing inmate activities, and reporting suspicious behaviors.
- Investigating problems, dispute resolution, dealing with inquiries from counsels, assist police ready prisoner for court
- Collaborated with other jail personnel to ensure efficient operations and maintain security protocols.
- Completed detailed reports on all incidents that occurred during shift, providing accurate information for administrative use and potential legal proceedings.
- Improved inmate accountability by maintaining accurate records of property inventory and ensuring proper storage for personal belongings.
- Managed difficult situations calmly under pressure, resolving conflicts between inmates without resorting to excessive force whenever possible.
- Provided first aid and immediate medical attention to inmates in need, ensuring prompt care until professional medical assistance arrived.
- Demonstrated strong commitment to maintaining order and security within the jail facility, consistently going above and beyond expectations to ensure public safety and protection for all individuals involved.
- Prevented unauthorized access into secure areas through diligent monitoring of entry points such as doors or gates throughout the facility premises.
- Played a significant role in the successful completion of facility audits, ensuring compliance with various regulatory standards and requirements.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Interviewed inmates to obtain information and evidence.
- Responded to inquiries from inmates and other members of public.
Cell Block Security Officer
Gloucester Police Service
04.1990 - 06.1991
- Training for Guarding Prisoners
- Commended by Supervisors for being a peace maker and stepping up to deal with difficult prisoners
- Investigated security incidents to identify root causes and prevent future occurrences.
- Letter of commendation from Chief Lester Thompson
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Fire evacuation procedures for prisoners
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Received and incarcerated persons who were arrested
- Checked and verified photo identification prior to granting facility access.
- Physically and electronically monitored their activities while in jail until they were released from custody or went to court
- Reported suspicious activities and persons to law enforcement.
- The enforcement and observance of laws for incarcerated persons
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Access control to cell block and cells
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Maintain detailed prisoner logs
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Maintained detailed police notebook, writing police reports, securing prisoners property
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Investigating problems, dispute resolution, dealing with inquiries from counsels, assist police ready prisoner for court
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
High School Diploma -
Algonquin College
Ottawa, ONCommunity Police Course
Ottawa Police
Guarding Prisoners, Criminal Code of Canada, OMPAC, CPIC, Conflict Resolution, Writing Police Reports, Maintaining Police Notebook, Prisoner Logs, Fire Protection & Evacuation, Violence De-Escalation
Gloucester Police & O.P.P.
Effective Presentations, Public Speaking, Persuasion Tactics, Using Key Words & Interpersonal Communications
Gamma Vision
Bus Operators Course, Health & Safety, Working with Disabled Persons, Smart Driver, Defensive Driver Training, Pro-In-Motion, Ambassador Training
City of Ottawa
Shop Steward Training Course Level I & II -
ATU Canada
Microsoft Products, Adobe Master Suite, XARA, Quicken
Computers
Web Designer and Graphic Artist
Self Taught
Marketing/Sales/Promotions, Leading Employee’s to Success
Business Development Corporation
Jack Welch Seminar - Winning
Certificate in First Aid - First Aid Level A & C; CPR
St. John’s Ambulance
Skills
- Community Engagement
- Strategic planning
- Project management
- Community engagement
- Operations management
- Budgeting and financial management
- Staff management
- Relationship building
- Program leadership
- Business management
- Compliance and regulations
- Effective communicator and public speaker
Contributions
- Woodstock Police Service, Graphic Arts, Make The Right Call Campaign and redesigned logo Using 3D chrome graphics.
- Woodstock Fire Service, Graphic Arts, Make The Right Call Campaign
Awards And Commendations
- Governor General of Canada - Commendation for Bravery
- Minister of Public Works & Government Service - Commendation for Bravery
- Mayor of Ottawa - Commendations for Bravery
- Numerous commendations from OC Transpo for providing outstanding services to customer
- Award from Tom Flanagan for Community Policing & Outstanding Public Speaking on the topic of Community Policing.
Languages
English
Native or Bilingual
Timeline
Shop Steward
ATU Local 279
01.2020 - 05.2024
Webmaster - Graphic Artist – Researcher (Contract)
Gananoque Police Service
01.2008 - 08.2012
Bus Operator
City of Ottawa
08.2004 - Current
Disc Jockey - Website Designer (part-time)
Sounds Great Musical Services
01.2002 - 01.2019
Security Chair – Biennial Conventions
Liberal Party of Canada
10.1995 - 10.1997
Transportation Coordinator - Bereaved Families
Canadian Police - Peace Officers Memorial
09.1994 - 09.1999
Jail Guard
Ontario Provincial Police - Ottawa Detachment
06.1991 - 06.1995
Cell Block Security Officer
Gloucester Police Service
04.1990 - 06.1991
President
1252173 Ontario Inc. (o/a MCDJ’S & MC Limousines & Sedan Service)
03.1990 - 07.2000
Guarding Prisoners, Criminal Code of Canada, OMPAC, CPIC, Conflict Resolution, Writing Police Reports, Maintaining Police Notebook, Prisoner Logs, Fire Protection & Evacuation, Violence De-Escalation
Gloucester Police & O.P.P.
Effective Presentations, Public Speaking, Persuasion Tactics, Using Key Words & Interpersonal Communications
Gamma Vision
Bus Operators Course, Health & Safety, Working with Disabled Persons, Smart Driver, Defensive Driver Training, Pro-In-Motion, Ambassador Training
City of Ottawa
Shop Steward Training Course Level I & II -
ATU Canada
Microsoft Products, Adobe Master Suite, XARA, Quicken
Computers
Web Designer and Graphic Artist
Self Taught
Marketing/Sales/Promotions, Leading Employee’s to Success
Business Development Corporation
High School Diploma -
Algonquin College
Community Police Course
Ottawa Police
Jack Welch Seminar - Winning
Certificate in First Aid - First Aid Level A & C; CPR
St. John’s Ambulance
Volunteer Executive Director
Canterbury Community Police Centre - Ottawa Police
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