IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East.
Key Responsibilities:
- Establish policies, processes, and procedures in line with best practice.
- Ensure systems availability and compliance with relevant ISO and SOX standards.
- Oversee tracking and resolution of systems issues.
- Identify, negotiate, and agree in-house quality procedures, standards, and/ or specifications.
- Prepare management/ technical reports and customer charters.
- Foster insights-driven operations through ongoing recording, analyses, and distribution of statistical information based on integrity, accuracy, and validity of data.
- Assess customer requirements and ensure they are met.
- Lead planning, design and implementation of NOC systems and tools roadmap.
- Project-manage systems deployment, optimization, and integration.
- Manage Project Statement of Work (SoW) and deliverables.
- Manage requirements gathering and transformation of business requirements into specifications document.
- Manage & document the change control process.
- Be fully responsible for remote access to IHS sites and ensure the telemetry systems for managing the same evolve along with IHS requirements.
- Drive achievement of quality objectives by ensuring delivery of effective training, scheduling, and coaching interventions for team-members.
- Communicate performance expectations - by setting goals and ensuring that on-the-job performance is continuously monitored, reviewed, and appraised.
- Act as a catalyst for change and improvement in performance/ quality.
- Perform quality control on the service desk teamwork output and implement industry best practices.
- Perform other tasks and duties as assigned by the Associate Director, NOC