Overview
Work History
Education
Skills
Timeline
Generic

Marc Rahme

Nigeria - Lebanon

Overview

10
10
years of professional experience

Work History

Co-Founder - Business Development Director

SOMARCO S.A.R.L
03.2023 - Current
  • Coordinate with suppliers, manufacturers, and customers to ensure seamless import and export of goods.
  • Oversaw operations and handled challenges that arose during the import export process.
  • Oversaw the shipping process, logistics, warehouse activities, product delivery, and coordinated with suppliers, freight forwarders, shipping companies and customs brokers to ensure timely & smooth delivery of goods.
  • Evaluated market trends to identify emerging opportunities and inform strategic decision making.
  • Developed key customer relationships and provided ongoing client liaison.
  • Secured lucrative partnerships by establishing strong relationships with key industry players.


Senior Manager, Network Systems

IHS TOWERS
07.2021 - 03.2023


IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East.


Key Responsibilities:


  • Establish policies, processes, and procedures in line with best practice.
  • Ensure systems availability and compliance with relevant ISO and SOX standards.
  • Oversee tracking and resolution of systems issues.
  • Identify, negotiate, and agree in-house quality procedures, standards, and/ or specifications.
  • Prepare management/ technical reports and customer charters.
  • Foster insights-driven operations through ongoing recording, analyses, and distribution of statistical information based on integrity, accuracy, and validity of data.
  • Assess customer requirements and ensure they are met.
  • Lead planning, design and implementation of NOC systems and tools roadmap.
  • Project-manage systems deployment, optimization, and integration.
  • Manage Project Statement of Work (SoW) and deliverables.
  • Manage requirements gathering and transformation of business requirements into specifications document.
  • Manage & document the change control process.
  • Be fully responsible for remote access to IHS sites and ensure the telemetry systems for managing the same evolve along with IHS requirements.
  • Drive achievement of quality objectives by ensuring delivery of effective training, scheduling, and coaching interventions for team-members.
  • Communicate performance expectations - by setting goals and ensuring that on-the-job performance is continuously monitored, reviewed, and appraised.
  • Act as a catalyst for change and improvement in performance/ quality.
  • Perform quality control on the service desk teamwork output and implement industry best practices.
  • Perform other tasks and duties as assigned by the Associate Director, NOC

Telemetry Manager

IHS TOWERS
05.2014 - 07.2021
  • Supervise the telemetry team, vendors, and tools experts on an ongoing basis through assignment of tasks, review of work outputs, and feedback on individual and group performance.
  • Manage testing, acceptance, deployment and administration of systems and tools used for efficient monitoring and reporting of network performance.
  • Oversee final acceptance process for telemetry deployment.
  • Monitor systems performance and analyze readings/ reports on systems.
  • Facilitate training and support on telemetry software.
  • Coordinate with vendors/ contractors to ensure installation is done on time and according to required quality standards.
  • Set up RMS requirements and specifications.
  • Execute sign-off and issuance of Provisional Acceptance Certificates (PACs) for deployed systems post-test.
  • Execute sign-off and issuance of Final Acceptance Certificates (FACs) for deployed systems post-test.
  • Manage RMS Service Level Agreements (SLAs) and maintenance agreements.
  • Manage RMS maintenance spare parts and usage.
  • Manage RMS maintenance vendor teams working out of the NOC and on the field.
  • Drive RMS integration with the Umbrella Management System (UMS).
  • Continuously assess data integrity, accuracy and validity of systems.
  • Maintain up-to-date registry and documentation around tools.
  • Generate statistical reports on network performance.
  • Analyze problems and perform troubleshooting.
  • Drive improvements to RMS report generation.
  • Oversee testing and validation of all RMS functionalities.
  • Detect and identify irregularities and snag patterns.
  • Ensure that processes and procedures are correctly implemented.
  • Rigorously manage scope to ensure commitments are achieved within agreed time, cost and quality parameters.
  • Perform other tasks and duties as assigned by the Senior Manager, Network Systems.

Education

Information Technology Diploma -

Notre Dame University
Lebanon
01.2013

High School Diploma -

Ecole Centrale
Lebanon
01.2011

Skills

  • Export/Import operations
  • Project management
  • Telecommunications
  • Managing Operations and Efficiency
  • Relationship management
  • Software management
  • Customer support & Business Development
  • Data Analysis & Reporting
  • Network Operations Management
  • Influencing and Negotiating
  • Cross-Functional Team Leadership
  • Data-Driven Decision-Making
  • Troubleshooting and Problem Resolution
  • Technical Proficiency

Timeline

Co-Founder - Business Development Director

SOMARCO S.A.R.L
03.2023 - Current

Senior Manager, Network Systems

IHS TOWERS
07.2021 - 03.2023

Telemetry Manager

IHS TOWERS
05.2014 - 07.2021

Information Technology Diploma -

Notre Dame University

High School Diploma -

Ecole Centrale
Marc Rahme