Marc Rahme

• Coordinate with suppliers, manufacturers, and customers to ensure seamless import and export of goods.
• Oversaw operations and handled challenges that arose during the import export process.
• Oversaw the shipping process, logistics, warehouse activities, product delivery, and coordinated with suppliers, freight forwarders, shipping companies and customs brokers to ensure timely & smooth delivery of goods.
• Evaluated market trends to identify emerging opportunities and inform strategic decision making.
• Developed key customer relationships and provided ongoing client liaison.
• Secured lucrative partnerships by establishing strong relationships with key industry players.

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East.

Key Responsibilities:

• Establish policies, processes, and procedures in line with best practice.
• Ensure systems availability and compliance with relevant ISO and SOX standards.
• Oversee tracking and resolution of systems issues.
• Identify, negotiate, and agree in-house quality procedures, standards, and/ or specifications.
• Prepare management/ technical reports and customer charters.
• Foster insights-driven operations through ongoing recording, analyses, and distribution of statistical information based on integrity, accuracy, and validity of data.
• Assess customer requirements and ensure they are met.
• Lead planning, design and implementation of NOC systems and tools roadmap.
• Project-manage systems deployment, optimization, and integration.
• Manage Project Statement of Work (SoW) and deliverables.
• Manage requirements gathering and transformation of business requirements into specifications document.
• Manage & document the change control process.
• Be fully responsible for remote access to IHS sites and ensure the telemetry systems for managing the same evolve along with IHS requirements.
• Drive achievement of quality objectives by ensuring delivery of effective training, scheduling, and coaching interventions for team-members.
• Communicate performance expectations - by setting goals and ensuring that on-the-job performance is continuously monitored, reviewed, and appraised.
• Act as a catalyst for change and improvement in performance/ quality.
• Perform quality control on the service desk teamwork output and implement industry best practices.
• Perform other tasks and duties as assigned by the Associate Director, NOC

• Supervise the telemetry team, vendors, and tools experts on an ongoing basis through assignment of tasks, review of work outputs, and feedback on individual and group performance.
• Manage testing, acceptance, deployment and administration of systems and tools used for efficient monitoring and reporting of network performance.
• Oversee final acceptance process for telemetry deployment.
• Monitor systems performance and analyze readings/ reports on systems.
• Facilitate training and support on telemetry software.
• Coordinate with vendors/ contractors to ensure installation is done on time and according to required quality standards.
• Set up RMS requirements and specifications.
• Execute sign-off and issuance of Provisional Acceptance Certificates (PACs) for deployed systems post-test.
• Execute sign-off and issuance of Final Acceptance Certificates (FACs) for deployed systems post-test.
• Manage RMS Service Level Agreements (SLAs) and maintenance agreements.
• Manage RMS maintenance spare parts and usage.
• Manage RMS maintenance vendor teams working out of the NOC and on the field.
• Drive RMS integration with the Umbrella Management System (UMS).
• Continuously assess data integrity, accuracy and validity of systems.
• Maintain up-to-date registry and documentation around tools.
• Generate statistical reports on network performance.
• Analyze problems and perform troubleshooting.
• Drive improvements to RMS report generation.
• Oversee testing and validation of all RMS functionalities.
• Detect and identify irregularities and snag patterns.
• Ensure that processes and procedures are correctly implemented.
• Rigorously manage scope to ensure commitments are achieved within agreed time, cost and quality parameters.
• Perform other tasks and duties as assigned by the Senior Manager, Network Systems.